Sparky.7851

Nope - I don't recall having any issues completing the story and doing world completion and many dungeons before HoT. However, no end of problems on an alt doing the old world final mission (Zaitan) - 6 times if I recall to get through that one.

Have tried the 'Heart of the Volcano' story mission 3 times now. Every time I get to the very last cutscene, it plays out (no skip option) and throws me back to the entrance to the instance with a film reel over my head to indicate I am in a cutscene. Then just sits there and eventually drops connection with a (7:11:3:191:101). I can play for 10+ hours on the trot doing events and other stuff without a disconnect. But story missions seem to do this more often than not these days. Whatever Arenanet does when in these forced cut-scenes (or most likely the switching back out of them), the connection to the server really doesn't like it. This is killing the game for me and driving my wife (who also plays) crazy to the point where she's starting to not want to log in anymore. And having both purchased PoF, we haven't even gotten to it yet) Have logged a ticket.... will log another if it helps. Or please suggest anything else I can do to try to troubleshoot this and I will try it. So many threads about this issue and so little progress made.

Trying the suggestion at https://en-forum.guildwars2.com/discussion/23404/tech-assist-issue-i-disconnected-from-a-instance-during-a-cut-scene-or-cinematic#latest but so far still having to constantly repeat story content when it locks up coming out of a cutscene. I have a very stable 200meg connection and can play GW2 for a 12hr+ stint and the only time I ever get disconnected is in a story mission after a cut-scene. (and usually a really long one).

The only acknowledgement I have seen for this issue is here: https://en-forum.guildwars2.com/discussion/23404/tech-assist-issue-i-disconnected-from-a-instance-during-a-cut-scene-or-cinematic#latest I am having much the same experience. constantly having to do story missions over and over again is not fun at all. Arenanet however don't seem to be able to fix whatever it is that is causing this which by all accounts (and a quick google search) is happening quite a bit.

This is the one thing that is killing this game for me. I can play 10+ hours non-stop and not get a single disconnect doing normal stuff, even leave my PC afk whilst I eat dinner and it is still there when I get back, but get into a story mission with a cutscene and It will most likely disconnect after that cutscene. Extremely frustrating when its been one that has taken a long while to get through. There is definitely something wrong with the way the code keeps open a connection to the server when switching from normal play to cutscenes. I have 200+ fibre connection to the house. Every other online game I play has no issues at all. It's only something that happens with Guild Wars 2. I have tried the various solutions suggested on the forums (Link below) and still it happens. Logged a ticket and get no help at all, and no explanation as to what is causing the issue. "Packet loss" was the last thing that was blamed, but when I provide details that point to one of their servers being the cause of that (54.239.101.97) it just gets ignored. At the end of the day though I don't supposed Arenanet really cares. They have my money, there's no sub for them to lose here. I was even fool enough to have purchased the latest expansion but not sure I'll even get to play it at this rate. https://en-forum.guildwars2.com/discussion/23404/tech-assist-issue-i-disconnected-from-a-instance-during-a-cut-scene-or-cinematic#latest

This has got to be fixed! Have been playing for 10+ hours today without any disconnects anywhere except in Story missions (and usually the long ones with cut scenes that cannot be skipped through. It really makes GW2 painful to play. Have not disconnected anywhere else so it has to be something that is happening when playing cut scenes in missions. Have recently returned and purchased HoT and PoF and now really not looking forward to fighting through those story missions if this continues.