Guess it is not just us, then. Given the huge support backlog that I've seen discussed elsewhere in these forums, I'm not sure I'll bother with a support ticket. Whatever reward items we would have gotten will probably be obsolete in a few levels, anyway, and XP is easy to come by. Would be nice to see this issue at least get acknowledged/looked into, though. Seems like doing the story as a group would not be a terribly uncommon thing, and this could have killed my "as casual a gamer as it gets" wife's interest in the game if I hadn't been able to explain the plot points we missed.