satans plea.1704

https://cdn.discordapp.com/attachments/517564647944093714/1192134585442644061/gw199.jpg and when buying from gem store, this is the info given. WHY would anyone think they even NEED to go look somewhere else! it does not state that ANY dyes are excluded at the point of sale. in your own words, THAT is dishonest!

and the preview does nothing if you have them all unlocked, which I did not know. I'm sure others also didn't know that as well

I don't disagree with you that researching would be the smart thing to do, but not everyone thinks of that. they go by what info is availible in the sale window cause why would info be left out at the point of sale but be in the wiki with no warning that you 'should' check the wiki. agree with you, not the smartest thing but people tend to believe what they are given at point of sale.

I had the same problem. trying to preview it does nothing. I only figured out now that trying to preview it when you have everything just does nothing. only figured that out because my alt account, which I logged into to see what shows for him after your preview post, can preview it. so again, instead of a message stating you have all unlocked when trying to preview, it jkust does nothing, making people think you just can't do it until you buy it. just sayaing, need clearer details.

ya, and the reply did say it may work for future releases of dyes so it's not garbage, just have to wait. but again, that comes 'after' you buy it. a warning that it may not unlock a dye you need could be right there in the package.

I did say, I , like some other players will see locked dyes under the dye tab and see the guarantee ticket, the warning could be more prominent for those of us that wouldn't think of having to research it. just saying maybe a warning in the package that stands out so dummys like me see it 😄 not asking for anything like a refund, just a suggestion for us that read just the title and think it unlocks all of them. I wouldn't think I'd have to research it. but as I said, I, part of the tired sleepy & ditzy croud, could a bigger in my face warning. 😄

I just purchased this item in the gem store,Weekly Black Lion Supply Package, for 400gems. The main thing I wanted was the Guaranteed Dye Unlock. I have 8 dyes undiscovered (5 that are rather pricey and 3 that I assumed were account bound as they were not on the trading post( Gloom, Savage, Predation, Anguish, Torment, Cherry Vanilla, Orange cream and lemon sherbert). upon using the ticket I got the response of "All currently eligible wardrobe items unlocked. Future updates may add more." I , as I am guessing, am like most players and will not know that those dyes will NOT unlock with this guaranteed dye unlock. There should be some notice or fine print of dyes you may have locked still but this item won't unlock them. As it stands , it is decieving to people like me buying it for the dye unlock and it unlocks NONE of my remaining locked dyes. I hope there is something support can do to avoid this with future buyers of this item.

Thank you so much Rubi Bayer.8493, you really are fantastic. For getting involved in my post and in the scheme of things, minor issue. I was getting quite frustrated trying to explain "equal value", that I wasn't trying to cheat extra stuff just the same I already received. You really are awesome and very fair with us players. I for one, appreciate you and everything you do. thank you. Have a great day!

Got a final reply for my 'fair,compairable' replacment... really is so nice to see you put so much real money into the game and you can't even get an equal replacement for an issue that they caused... just awesome anet. Senior GM Pyriel (Guild Wars 2 Support) Dec 1, 2023, 08:09 PST Hello, We have reviewed your concern with the team. Unfortunately, we are unable to grant your request, the previous offer to discard 7 duplicate Exalted mining tools in exchange for 5 Black Lion Chest Keys and 2 Golden Black Lion Chest Keys is the best we can offer. If you wish to accept this offer, discard the 7 duplicate Exalted mining tools and let us know. Regards, Senior GM Pyriel Guild Wars 2 Support Team http://help.guildwars2.com/ so my 7 rare items that I got opening black lion boxes, fairly, no cheating or hacking, have turned into 2 rare items & a 'maybe you'll get lucky' with the other 5. I don't even know what to say to that. thank you anet for screwing me over? maybe? well thanks everyone that came to read my post, hope you all have a great day.

oh, I'm in a email back & forth now. first they offered 7 normal keys for replacement of 7 RARE items. I said thats not a comparable replacement. so next mail offered 5 normal keys & 2 golden ones. wtf why is it so difficult to just give the equal value replacement? we are not asking for the world here. geez I even offered to delete everything I got except the rare item drop to be fair.

sorry I goofed the above post. I just wanted to be clear, customer support is going to replace the tools but the replacement is going to be comparable, right? those tools are a 5th box drop only and a normal BL chest key doesn't guarantee that drop that we already recieved with the normal key.

Rubi Bayer.8493 replied to satans plea.1704's topic in Guild Wars 2 Discussion If you haven't yet, please reach out to our Customer Support team. So just to be clear, replacements are meant to be comparable, right? because these were items that dropped from that rare 5th box that rarely happens with normal keys and I already got that 5th box with these mining tools.

I opened a total of 175 keys.

That mining tool is also STILL in the new black lion chest so this issue will still happen, probably happening right now.... to someone.

totally agree. There should be an NPC for trading extra BL chest items in for another item in the chests. There doesn't need to be a value to it if the player can trade for something else they can use. This suggestion has even been sent in to them repeatedly from my guild leader as part of her game improvement suggestions. i