Blanche.2170
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Posts posted by Blanche.2170
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@a midnight swim.4803 said:I've been waiting 18 days for an Original Guild Wars ticket- not much we can do but wait and know they're working on solving them efficiently and effectively. I've had two other tickets in the past 3 weeks which took 3-5 days max. So honestly can understand a longer wait for this one :)
What's your ticket about to wait 18 days. I think it might be the same reason as mine
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@Frerol.7658 said:
@Blanche.2170 said:@Lady Loony.9314 said:I made a support ticket a week ago. No response yet. Ticket #6928376@Frerol.7658 said:Submitted a ticket 7 days ago regarding my original Guild Wars account, and no answer yet.16 days over there for Guild Wars Orginals...What do you mean? It's taking them 16 days to answer tickets related to the original Guild Wars?Yes my tickets has been created 16 days ago and I still have no answer
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@Lady Loony.9314 said:I made a support ticket a week ago. No response yet. Ticket #6928376
@Frerol.7658 said:Submitted a ticket 7 days ago regarding my original Guild Wars account, and no answer yet.
16 days over there for Guild Wars Orginals...
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@Nero.7602 said:
@Blanche.2170 said:I have 2 accounts and a ticket on each account since 13 days now. I have refresh each one 6 days ago and I still have no answers. I can't log in my GW original account that's why I opened those tickets... But 13 days it look like a joke as my brother had an answer 24h after and got access to his account 72h after the ticket has been opened...Making 2 tickets is the worse thing you could do, unless they are not related, 2 tickets actually slows them.their lack of response is annoying tho mi ticket have been seen twice now, and i feel like they dont think its important nuf, wich is making me a bit angry, some forum poster had a support ticket submited way later than mine and his problem is already solved, mine is still sitting there...You miss understand. It's a ticket in each account not in one account
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@Jarlbboi.1780 What a chance that a GM answer you. I'm still waiting for now 15 days on 2 account (GW Original). One has been view 3days ago but still no answer and the other still none activity...
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@EriskRedLemur.7153 said:New people are going to love customer service... seriously Anet you gotta look into this stuff if it was slow BEFORE the influx of new players imagine now... sadly my issue isnt really an issue I bet it'll be weeks for mine just want to change our guild TAG which has been done before by CS request. I come here mostly to vent :) At least Gale replied originally to this thread.
You'll be lucky if it's only a week.I'm now waiting for 14 days without any information to get my log for GWO...
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I have 2 accounts and a ticket on each account since 13 days now. I have refresh each one 6 days ago and I still have no answers. I can't log in my GW original account that's why I opened those tickets... But 13 days it look like a joke as my brother had an answer 24h after and got access to his account 72h after the ticket has been opened...
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@Chilli.2976 said:Ticket #6915108 created on May the 24th 2018 - I have updated it about 4 times asking for an update.
Mine has been created on May the 23. I Updated once and still no answer. I think we just have to wait and see...
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Hello.
It's now 9days without any answer in my tickets... It's about GW Originals... Some friends have a answer just the day after they create their tickets but mine which was made before them has no answer...
[Merged] Customer Support Ticket Response Times
in Account & Technical Support
Posted
And what about a Ticket made 18 days ago without any activity ? How do I have to call it ?