Me and my partners regularly start playing gw2 again since we bought the game around release. Every single time we enjoy the game, every single time we would love to continue the story line. Every single time we get a little bit further. Every single time we run into this bug near the end of an endlessly long story quest. "Hidden Arcana" this time, just before the end scene, in a forced cutscene as always. Every single time we stop playing again soon after. I simply don't want to waste my time, doing the same, often hard to complete story for an hour, over and over, only to be booted again at the end. since it first occured, we've moved twice. We bought two sets of new computers so the error occured on six different machines in total. We've had several different broadband suppliers. We soloed the quests, we duoed them. We get booted without logic. Sometimes alone playing solo, sometimes both, sometimes one of us gets booted while the other can continue. This is clearly not on our end. It is always the same, you see your own character with that camera icon above its head and you know it's over.... again. I understand that it is an elusive bug to catch and I accept that you can't find it. What is beyond me however is why you refuse to bring your gameplay into this century and place regular save points or use any other of the many options available to safeguard progress, to show that you value our time. I bought some of your gems and I truly regret that now, I wish I could get my money back because this is poor service. Anyway, I now went on gave Eso my business, you just lost about 60 quid, again. If my wife decides to buy anything there then you lost double that. I'll see you at the next attempt in another half year or so. Don't bet on me buying any more gems that time around though.