[PC Totally Freezes]

Okey, after many tests I think I solved it, tho I still don't know which one of the following options helped:

1) I'm using AMD Adrenaline and this are my settings: https://ibb.co/YQwY8cw

2) I found I was missing a BIOS patch, so I did that.

I havent had that much free time, but what I have left is to play without Adrenaline and check if it is all about the BIOS update or is the fixed clock max speed.

 

Worth to note that even tho I tought my BIOS was up to date, I checked the AMI website where I found a patch I didn't had

 

[PC Totally Freezes]

1 minute ago, Shaogin.2679 said:

So I actually had this exact same issue with my computer. The screen would just stop. All output would continue. I could still hear the game sound and people talking on Discord and what not, but all input to my pc was gone. I could not talk to people on Discord or use my mouse or keyboard or anything. I kept going through all of my logs, running stress tests, and applying every suggested fix online and nothing was working. Finally, one of my coworkers suggested I check and see if my BIOS were out of date. Turns out they were horribly out of date. So I updated my BIOS and I haven't had an issue since. Not sure if the same will work for you, but if your BIOS are out of date then it won't hurt to update them anyways.

Ill check this too asap!

[PC Totally Freezes]

47 minutes ago, MrFayth.3546 said:

I had this problem with my RX580 years ago. 
If you look closely at the logs(line 31 and 32) the GPU core clocks hit "idle" speeds of 300mhz, which drops his PCI-E speeds to x2(instead of x8) and I suspect that's where the problem starts. It's part of AMD's idle power consumption profiles. When it ramps back up to full power is when the freezing kicks in.

Since you're already running RTSS, i suspect you have Afterburner as well?
Create a "3D" profile with your desired GPU clock speeds, it doesn't matter if its manufacturer speeds or overclocked based on your reported temps, and create another "2D" profile set for idle clocks, I had decent results with 150/300.

That will stop your Core clocks from fluctuating, which happens when windows applications take priority over your running application, and that happens often.(memory clocks will continue to be variable)

I'm almost certain that will resolve your issue. If not report back with more logs like you've given and I will analyze.

Okey, so I didnt had afterburned installed, nor I havent used it before. I was reading a little bit about it, but I dont really know what am I doing. I wasn't using Rivatuner Statistics Server either.
I do have AMD Software Adrenaline Edition, which I also haven't used.

So I did try to use afterburner first, i could't get the slider down lower than 640 and I'm a little bit afraid of saving this settings, because I dont know if I did it correctly.  https://ibb.co/wsM9bYF

Also, altough I was researching, i couldn't find the 2d/3d profiles. My settings look like this: https://ibb.co/7RqVp81

Then I looked at AMD Software and I found this, which I could tweak according to your instruction, but minimum gpu clock speed is also capped at 300 https://ibb.co/kMF6Bmy

 

If I understood correctly, the important stuff is to get the core clocks at a stable speed... @MrFayth.3546 im really sorry, im not hardware saavy, first time doing this!

 

 

[PC Totally Freezes]

14 minutes ago, MrFayth.3546 said:

I had this problem with my RX580 years ago. 
If you look closely at the logs(line 31 and 32) the GPU core clocks hit "idle" speeds of 300mhz, which drops his PCI-E speeds to x2(instead of x8) and I suspect that's where the problem starts. It's part of AMD's idle power consumption profiles. When it ramps back up to full power is when the freezing kicks in.

Since you're already running RTSS, i suspect you have Afterburner as well?
Create a "3D" profile with your desired GPU clock speeds, it doesn't matter if its manufacturer speeds or overclocked based on your reported temps, and create another "2D" profile set for idle clocks, I had decent results with 150/300.

That will stop your Core clocks from fluctuating, which happens when windows applications take priority over your running application, and that happens often.(memory clocks will continue to be variable)

I'm almost certain that will resolve your issue. If not report back with more logs like you've given and I will analyze.

Thanks! I'll give a it a shot right now and let you know

[PC Totally Freezes]

7 hours ago, VaegaVic.6394 said:

Ello.
Just going to through my thoughts in here. 

I think your GPU is to blame for this cheeky behaviour. 
Everything you've said so far sounds hardware related, and whilst I 100% think you were still right to replace aging parts like CPU cooler & PSU, I've been looking at your logs and you frequently hit 100% GPU usage. I suspect your RX 580 is running too hot and heavy for too long, causing a trip somewhere and a shut down to occur.

If your display completely freezes and you can't interact with it, I would usually say that's either a CPU or a GPU issue. 

This would also explain why you can run windowed for longer. 

The fix? Limit your frames. 

Run it at 60fps and see if that make a difference. 

Ok so,
  Yesterday I tried this: -dx9 -usecoherent -ignorecoherentgpucrash -log which was @SoftFootpaws.9134 suggestion. It did work util I went to bed.
So, in order: I played for an hour or so with windowed screen, and then the PC collapsed. Then, I edited the direct access as per softfoorpaws recommendation and could play for like two more hours in fullscreen mode.

Today the game PC died within the first 10-15 minutes; I did tried  @VaegaVic.6394 recommendation, lowered the FPS down to 30 (because it was already fixed at 60), used less than native resolution. PC collapsed within 5 minutes.

I don't know what else to do, my GPU and CPU are less than a year, cooling system is brand new, I can play other newer games at maximum without hassle; so I'm pretty sure keep changing parts cant be the only way ...

Tomorrow Ill try to tweak again my CPU / MB settings.

Sad part is, because yestarday I could play a lot, I was confident about finding the root cause and my 15 minutes of live today were used to get all the expansions, and then, crashed. I hate murphy's law.

If aynone elses have another idea, I'll try it.

[PC Totally Freezes]

18 hours ago, SoftFootpaws.9134 said:

i suspect the game isn't actually freezing but your system just stops updating the screen for some reason. try running the game in fullscreen (or windowed fullscreen) with the following compatibility options enabled on the command-line before starting it:

-dx9 -usecoherent -ignorecoherentgpucrash -log

 

you might also playing at  a lower-than-native resolution to see how that affects it.

 

on newer operating systems, fullscreen was completely changed (read: mostly removed), especially with the graphics card manufacturers including their own ai-based screen scaling. this means you can run into some really weird problems unless you're on windows 7 or earlier.

 

18 hours ago, Shazzrah.2496 said:

Yes, I'm using Intel Extreme Tuning - but with OC and without OC it still freezes.

HOWEVER!

I have an update - When playing the game in window mode - where you can see the white bar on top, and the windows taskbar - the game doesn't freeze. I played 4-5 hours last night and had zero freezes. For me the issue is somehow related to fullscreen and windowed fullscreen. Really weird. I will continue with the QA.

Kermit.3759 try to play the game in window mode for some time and see if you will get any freezes.

This one was the one, it seems.
Could play a full hour without problem; will keep testing and edit the main post with the solution if it was.

EDIT: After 1,5 hours of gameplay, the game crashed again 😞
EDIT 2: After hard reset, I could play for less than 10 minutes and everything crashed again. Very sad, I though the resolution fix was it.

Thanks!

[PC Totally Freezes]

On 7/6/2023 at 8:16 AM, Shazzrah.2496 said:

I have similar issue with RX 6800XT Powercolor Red Devil. Picture freezes completely, I can move the mouse and I hear the background sound (I can even move character). I alt-tab and it unfreeze the game. It is EXTREMELY annoying. The interesting thing is that after I close the game, for a brief moment, the snapshot of the last moment when my game froze is displayed.

Things I've tried (with no luck so far):

1. Switched to Vulkan API;
2. Underclock / Overlock / Default GPU settings;
3. -usecoherent -ignorecoherentgpucrash in the shortcut;
4. -Repair the game;
5. Rebuild cache;
6. Disable Enhanced Sync in AMD Adrenaline;
7. Switch bios of the GPU to Silent;

Absolutely nothing helps. Every 10-15 mins I got a freeze and I need to alt-tab to unfreeze.

Thing is, I cannot alt-tab. The whole thing dies. I'm not using vulkan API.

On 7/6/2023 at 12:49 PM, Chaba.5410 said:

What do you mean by you checked the drivers?

Did you scan your filesystem and Windows installation for corrupted drivers?

I did a SFC scan, I dont know how to read the results but I'll attach the log file (I cannot pastebin them, too big). Powershell says "Windows Resource Protection found corrput files and successfully reparied them"

LOGS https://drive.google.com/file/d/1q4a8-BjnN1VZPLUtLRrOZMuVlvDWJx7C/view?usp=sharing

This is the result in the PowerShell command prompt: https://ibb.co/Y0P80jp

On 7/7/2023 at 6:13 AM, KrHome.1920 said:

This is not an AMD driver issue - neither for the OP nor for the poster above me.

Freeze and complete PC lockup / restart => most likely PSU failure; maybe CPU or RAM failure; unlikeliy GPU failure

Freeze and GPU driver reset => most likely game bug or unstable GPU hardware (mostly too much OC (including factory OC) or UV)

I did run a test whose results are on my previouse response, it doesn't seem to have a power spyke nor a downstream. I don't know if it is of any help, but I  have used a much intense resource consumption software without hassle.

On 7/7/2023 at 10:30 AM, Chaba.5410 said:

He really should run "sfc /scannow" to find corrupt files and/or use dism.  If his computer is locking up, there's a good chance for corruption.

Also there's some other search results which indicate the need for checking the BIOS and any DCOP/XMP settings:
 

https://forum.level1techs.com/t/help-needed-with-instability-issues-on-recently-flashed-uefi-x570-motherboard/183355

Did it, results on previous quote, as per the post, the OP changed the whole MB and CPU 😐!

On 7/7/2023 at 10:32 AM, Ashantara.8731 said:

Check your BIOS settings. It could have to do with overclocking, or certain settings don't work well together and need to be adjusted. Google your motherboard and check recommendations.

This is what Im gonna try next, I'm a bit lost because I have never tweaked my MB / CPU settings, so Im trying everything else first.

If I can narrow the error or find a solution Ill post it ASAP

[PC Totally Freezes]

Hello guys,
  Thanks for your recommendations, I had to do a quick trip and Im away from my machine, as soon as I come back Ill try every suggetion and document the results, probably on sunday!

[PC Totally Freezes]

Hey guys,
  I've been searching a lot of answers for my problem, but I have yet to find an answer. Since a couple weeks ago my GW2 game started to freeze, the whole PC freezes but the sound is still on. Most of the anserws I found were: you need a better power supply / you need better cooling for your CPU.  So I changed them both, a new power supply and a water-cooler (sorry I don't know the name in english) for my CPU. The game still freezes everything on 10-12 min playing. I have:

  

1.  Checked all my drivers (and updated them)
2. Updated windows
3. Repaired the client
4. Deleted bin64 folder
5. Tried playing with lower graphics / higher graphics
6. Used a logging system (results in this drive spreadsheet: https://docs.google.com/spreadsheets/d/11HO8rL9mcBRZeGjdVY7q2hOFDqvS2s5VwuqaFqXSPkw/edit?usp=sharing ), found no overtemp (55°C on processors)
7. Im not using overclock (that I know...)
8. I could play without troubles before

PC specs are as follows:

AMD Ryzen 7 5700X
MB: AsusTek Primer X570-P
32 GB Ram DDR4
Raedon RX 580 2048

Hope anyone can point me in the right direction, 😞  thanks!