I'm facing something strange as well. I got my 2k gems recently and without further ado, spent it on the Living World Complete Packs (LWCP) in-game. The thing is, I could only find LWS2 & S4 CP but not S3 CP in the gem store. On my story journal, I have the option to buy each S3 episodes individually (200 gems/ea) of course. Checking with a friend, LWS3 is listed in his gem store! Certainly did put a damper on my excitement; I've since submitted a support ticket (it's been 11 hours at the time of posting) and no reply so far. Am I missing something??