Grima Wormtongue.1582

Gaile Gray.6029 P.S. If you still are having troubles, can you update this thread with the information you receive via your ticket? That would help a lot.My friend did 10 dollars worth of Gems on her debit card and it worked just fine . She decided she wanted to do another 10 dollars and now it is saying an error occurred but the text doesn't stay long enough to screenshot...It doesn't really matter much to her right now , she is gonna wait a few hours and try again but that was what was going on before the redeem window had its major issue...Just thought you should know . :)

So my friend and I got our Gem Cards from Game Stop like we always have and have never ever had any problems . So I know it isn't a stolen/resold card. We redeemed cards not even 4 days ago and everything was just fine . So I know it isn't the cards or where I get them. The upper right corner of the redeem window where the language should be listed is totally blank and you can't select any language either . When my friend and I typed in our codes , the redeem button didn't even light up . Everything was inactive on the redeem window. It is very frustrating for my friend and I as we were really eager to use our gems in the store. I saw a post earlier from Gaile Gray.6029 ArenaNet › said "and provide them (via private support e-mail) with the code you're trying to use" at one point in her post. My issue is that I want to be able to redeem the code and once the code is active anyone who knows it can simply type it in and use it for themselves and I am loathed to do that . All it has done for me is what I said in the beginning of my post . Never had a problem before , so I doubt my gem card code is the problem which is why I am declining to provide it , because I know the problem has nothing to do with the gem cards I purchased.

I'm really sorry you're stuck waiting. The best thing you can do to speed up the process is to create a support ticket. It's possible that it's something specifically affecting only a few people, and they won't be able to figure out what until they have data from some of those affected. It's possible it's a series of coincidences affecting people differently, so again, they need to know your specific situation. It seems like you didn't even read the thread. It would be a sporadic issue if nobody replied. We have 20+ people who replied who are probably all in different areas, I highly doubt it's a local problem. I just went and counted and it's 14, including those after you. You counted posts, not people. Considering the number of people playing the game, 14 is a very low number. And the answer actually is the best. Nothing said it was a sporadic issue. That they need the data for everyone affected to see what the issue is. For all you know everyone bought from the same source and it turns out it's all a 3rd party site that actually used a stolen card to buy the gem cards and resold them. You don't know. But submitted a ticket is how you will get help. It's going to be very rare if Gaile can come back to this post, and it's not even her job. They don't man these boards for help. Tickets are for help. Mine was bought off Amazon, so maybe that's part of the problem.Grima Wormtongue .1582 here . The cards I and my friend get have always worked and been from a reliable source , so in our case I don't think it was a stolen / resold card.

Skai.8473 , Yeah I was too . It was a big relief :)

I'm glad it worked for you after a bit but I was not so lucky and neither was a friend of mine ..So either something else went wrong or you got lucky...I'm not gonna try to put them in until I see that the language is English in the top right corner cuz that is how I'm gonna know that it got fixed...