Eddie.8657 Posted August 27, 2021 Share Posted August 27, 2021 (edited) I am aware that theres a few Threads about the SMS authenticator but my case is slightly different so i thought i'd make another. So last week i bought a new Computer. And played Guild Wars 2 fine for the past few days. However today it suddenly asked me for a SMS authentication on both my accounts. My alt account worked fine. However my main account isn't receiving any code. I find it a bit odd, Because isnt the 2 factor ment to step in the moment i logged in on my New PC? and not a week later?? I'm a bit sad now as over the past few months i had been farming Gold and getting gems with them for these Anniversary Gem store sales. I'd be gutted to miss out on deals just because i won't receive my SMS authentication and Support will take 4 days to answer.. So about the Support ticket. I wrote an Anonymous ticket as obviously i am unable to log onto my main account and i felt they might get it wrong if i submit it on my alt account. However after writing my ticket i haven't gotten any confirmation mail or anything so i'm not quite sure if my ticket even went through to them If anyone has any ideas please let me know ! I'd be very sad if i can't spend my gems after waiting several months for these sales.. Edited August 27, 2021 by LunaDeviner.6514 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 27, 2021 Share Posted August 27, 2021 Check your spam/junk folder. If you haven't received the near-immediate automated response, you might consider your account has been compromised. Secure your email account. You can create a new, secure email account and contact the CS Team via that, as well. Good luck. 1 Link to comment Share on other sites More sharing options...
Eddie.8657 Posted August 27, 2021 Author Share Posted August 27, 2021 Got back home and noticed i did get an Email, It was roughly 20minutes after creating this Thread lol. Either way i'll update here and close this thread once the problem is resolved A bit sad that i'm missing out on these amazing Gem deals now though. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 27, 2021 Share Posted August 27, 2021 You can update your ticket and state you want to take advantage of the current sales. The CS Team may honor your request. Link to comment Share on other sites More sharing options...
Eddie.8657 Posted August 27, 2021 Author Share Posted August 27, 2021 Will try that. Thank you Inculpatus Cedo ! Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 27, 2021 Share Posted August 27, 2021 Good luck! Link to comment Share on other sites More sharing options...
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