CaptainPanda.1924 Posted August 5, 2022 Share Posted August 5, 2022 My main account has been locked for more than a week now. I don't know what's the exact reason behind it but I did play it with VPN on for once or two. Last week I sent a ticket through email to the support team and they responded me within a day with 'the account is banned forever and may not be assisted again' without any explanation. This is just stupid. I have seen many people got their account unblocked from this 'security sweep'. I submitted a ticket again on Monday from my main account and alt. How long does it take for the support team process a quest without just copy paste answers? Or am I being flag and they will simply don't look at my request anymore? 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 5, 2022 Share Posted August 5, 2022 Sending duplicate tickets will send your request to the back of the queue. If the CS Team said the account was permanently terminated, it likely wasn't for a 'security sweep'. You said you didn't know the reason for the termination. You can update your ticket and ask to have it escalated to a Senior Team Member. Good luck. 1 Link to comment Share on other sites More sharing options...
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