Steam player.Bought gems and my account cant access Trading Post again.

[Hins.2489]

I own all the expansion from steam and done the verification.I can still buying/selling stuff on TP this morning.
just now bought my very first gems then my account locked again.
i cant sell/buy sfuff on TP.Cant exchange Gem to Gold/Gold to Gem
what happend with this game lol

[Hins.2489]

Update.

I tried send email and got this replied from Gw2 Support.

Castiel (Guild Wars 2 Support)

Sep 8, 2022, 07:58 PDT

Hello there,

I'm sorry to hear about the problem you are reporting today.

To start, I would like to get some basic information about your hardware and drivers so we can see how you are running the game. To do this, we use a Windows command called ""DxDiag."" To run Dxdiag:

1. Type the Windows key + ""R"" and type in ""dxdiag"" (without the quotes) in the Run Window.
2. When the window for ""Dxdiag"" appears, click the button labeled ""Run 64-bit Dxdiag.""
   Note: If you are running Windows 8, you will not see this button and so you can move to the next step.
3. Once loaded, click the button ""Save All Information."" You will want to save the file to your Desktop.

Once saved, I would also like to review your running processes with a program called Hi-jack this. This program will allow us to see any process that are running in the background that could be causing a conflict with the game client.

1. Download and run HijackThis from the following link: http://sourceforge.net/projects/hjt/
2. Click the “Do a system scan and save a logfile” button.
3. Once the scan is complete, a text logfile will appear in Notepad. Save this file to your Desktop.

You can find additional information on what Hi-jack! this is and why we use it here:
https://help.guildwars2.com/hc/en-us/articles/360045033714-Use-of-Third-Party-Programs-for-Technical-Support
 
Once completed, please attach both files to your reply.

Regards,

Castiel
Guild Wars 2 Support Team
http://help.guildwars2.com/

[FlexoFlex.9074]

I just bought some gems and got Loccked too :S

[Inculpatus cedo.9234]

2 hours ago, Hins.2489 said:

Update.

I tried send email and got this replied from Gw2 Support.

Castiel (Guild Wars 2 Support)

Sep 8, 2022, 07:58 PDT

Hello there,

I'm sorry to hear about the problem you are reporting today.

To start, I would like to get some basic information about your hardware and drivers so we can see how you are running the game. To do this, we use a Windows command called ""DxDiag."" To run Dxdiag:

1. Type the Windows key + ""R"" and type in ""dxdiag"" (without the quotes) in the Run Window.
2. When the window for ""Dxdiag"" appears, click the button labeled ""Run 64-bit Dxdiag.""
   Note: If you are running Windows 8, you will not see this button and so you can move to the next step.
3. Once loaded, click the button ""Save All Information."" You will want to save the file to your Desktop.

Once saved, I would also like to review your running processes with a program called Hi-jack this. This program will allow us to see any process that are running in the background that could be causing a conflict with the game client.

1. Download and run HijackThis from the following link: http://sourceforge.net/projects/hjt/
2. Click the “Do a system scan and save a logfile” button.
3. Once the scan is complete, a text logfile will appear in Notepad. Save this file to your Desktop.

You can find additional information on what Hi-jack! this is and why we use it here:
https://help.guildwars2.com/hc/en-us/articles/360045033714-Use-of-Third-Party-Programs-for-Technical-Support
 
Once completed, please attach both files to your reply.

Regards,

Castiel
Guild Wars 2 Support Team
http://help.guildwars2.com/

You will need to update your ticket, and explain you aren't having any trouble with 'running' the game, but with accessing your account, or certain features of your account.  Obviously, your ticket was sent to the wrong CS Team. 

[Hins.2489]

2 hours ago, FlexoFlex.9074 said:

I just bought some gems and got Loccked too :S

Your Trading Post still locked?or alredy fix it?

[Hins.2489]

1 hour ago, Inculpatus cedo.9234 said:

You will need to update your ticket, and explain you aren't having any trouble with 'running' the game, but with accessing your account, or certain features of your account.  Obviously, your ticket was sent to the wrong CS Team. 

I did and they not replying anymore.

wrong cs team?steam player can only send email to support@arena.net

dont have other way to sumit ticket

[Inculpatus cedo.9234]

Email or not, they are both support tickets. 

Be aware, the CS Team allows 72 hours to respond.

[Katiekaboom.1980]

Steam is an issue for Gems I know. There have been a few complaints on the Steam forums already over this: https://steamcommunity.com/app/1284210/discussions/0/3321988498665891811/?ctp=2
 

As for the issue with the Trading Post (is it just the Trading post or the Gem store as well??) I hope that is fixed for you soon.

regarding Gems in general for Steam GW2 accounts... On the GW2 site https://help.guildwars2.com/hc/en-us/articles/230890448 it says this:

 

Quote

 

Redeeming Gem Codes

Spoiler

Gem codes can come from special promotions or from gem cards sold by our retail partners. You can redeem gem codes in the game by following these steps:

1. Log in to Guild Wars 2 with the account where you want to unlock gems.
2. Open the Black Lion Trading Company panel. The default hotkey is [O]. You can also click the lion icon (https://help.guildwars2.com/hc/article_attachments/360003855388/Black_Lion_Menu_Bar_icon.png) in the upper left corner of the game screen.
3. Click the "Redeem Code" link in the upper left corner of the Store homepage.
4. Enter or copy and paste your gem code into the field that reads: "Please enter your Gem code"
5. Click Redeem.

Gems are delivered automatically once the code is successfully redeemed.

Please note: Gem card codes cannot be redeemed in-game (or on the site) for Guild Wars 2 accounts that were created on Steam. If this changes, the information will be updated here.

 

Also I noticed this:

"3rd party gift card do not work on Steam since hey are not subjected to the steam fees. It is pretty standard."

Edited September 11, 2022 by Katiekaboom.1980

[Katiekaboom.1980]

Reply to that email. It is an on going support but without any replies from you or them within 72 hrs it closes the support ticket. Clarify that the game worked fine until you tried to do what ever you did (that your account worked just fine until you tried to buy gems on your STEAM GW2) and tell make sure that they know you are through STEAM. You are submitting the ticket the only way you can and it is the correct way.

Are you able to access and search https://help.guildwars2.com/hc/en-us ? 

Were you able to actually go through the steps to purchase GEMS in game even though you have a STEAM account?

Did it lock before (unable to get) or after getting GEMS?

I am wondering if it locked to prevent you from trying to get gems because of being a STEAM account. But that is just a guess as I am no one. Could just be a bug if you did not get any error message. If you did, make sure you note the code.

You CAN reply to the existing email they sent you back as it is an on going ticket until they close it (72 hrs of no reply either way).

If the email support ticket has closed and you DO decide to just do a new email to support then say in it that you had previously contacted them and that Castiel (Guild Wars 2 Support) had replied to you but that your issue was not resolved. This way they know it is not a brand new problem but an existing one. Mention certain things first:

• You are a STEAM player.
• You bought GEMS and state HOW you did it (through the Gem store IN game or through a way outside of game be it a giveaway or offer or card).
• What happened when you tried.
• At what point your BLTP locked. As you were trying, or after if successful. Also which part were you on when this happened. The Gem store part of the Trading Post part?

And anything else you can think of in that order.

Hope this helps.

Edited September 11, 2022 by Katiekaboom.1980

[Bimcha.6890]

Curious if you have had a resolution. 

Following this thread as same thing is happening with me (and is not resolved through customer support).   
I included details of my problem on this comment thread.  

 

[Liolat.1689]

I am also experiancing the same problems, i just sent a ticket so i guess ill see what happens next