Missing backpack reward from Path of Fire Chaptrer 2: Blazing a trail

[Aetheros.4203]

According to the wiki the Blazing a Trail story step is supposed to reward an exotic Backpack upon completion (once per account). Depending upon which choice you made. My wife and I completed the story step tonight (we chose independence) but neither of us received the "Banners of Amnoon" backpack. It does however now show up in our collections despite there being no back piece in either of our inventories, and we double checked and this is the firs time either of us have completed this story step on any of our characters.

[Linken.6345]

You get that backpack when you finish the whole collection you just started it now tho.

Scratch that was thinking of the ascended version.

Edit.

And you are both sure no deleted character have ever chosen independence before?

Edited April 18, 2023 by Linken.6345

[Aetheros.4203]

Correct, I haven't deleted a character since pre HOT. And we've never played POF past the initial step to get to the crystal desert.

[Aetheros.4203]

So how do I get help with this issue? I was was really hoping to get that backpack and everything I've seen says we should have gotten it.

[Inculpatus cedo.9234]

The only ones that could possibly help would be the CS Team.  'Support' link above/below.

Good luck.

[Aetheros.4203]

For some reason, I thought that was what this was for since the support link in game pointed me to here. Ill look into that, thanks!