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Can't reset password

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Logged on today to play SotO. Ordinarily I have my preferences set to 'remember password' and because of this I have no idea what my password is. Last time I changed it was months ago. I have been trying to reset my password for an hour and a half and I am just not receiving the e-mail with the password reset link. I've tried over and over again and ArenaNet prompts me with confirmation that the e-mail was sent, but it is nowhere in my inbox. I've checked every concievable folder, spam, social, promotions... etc. I'm not getting them. 

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