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Unable to use the Gems to Gold Transfer.

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I've been trying for a week now to use the Gem to Gold Transfer in game. When I try it just gives me an internet connection error, when my internet connection is fine and I'm playing the game normally. I submitted a ticket and it's taken forever to be replied to. I don't know if the system is broken or what - I'd like to know and if their is a solution I'd like to know a fix for it.


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