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Bought Living Story Season 2 but one part is not activated.

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I bought Season 2 of Living Story sometime in October and took a break from the game, upon coming back I have done all of Season 2 except for the quest line The Dragon's Reach Part 2 in which the text says that the Item is purchased but not activated on my account. I left a ticket about a week ago, but what is the usual rate at which ArenaNet Gm's respond? I really just want to clear up Season 2 before I progress to Season 3 and something similar arises.

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