Catalyst.3904 Posted June 21, 2018 Share Posted June 21, 2018 Dear Customer Support,I read you guys are having some trouble getting to all the support tickets. Even with wait times being a week or two i dont mind as long as im handled accordingly when its my turn. However, I am inclined to make a post now because i am approaching 3 weeks of wait time with only the initial automated response in my inbox. After reading the sticky I assumed 2 weeks was on the high end and was trying to be patient. At this point i have to assume maybe it got lost or perhaps ive done something to hinder the process. Am i wrong or should I just keep waiting? How long is it acceptable to not have access to my account? Any help would be appreciated.-Cory Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 21, 2018 Share Posted June 21, 2018 You can update your ticket, and, if it was inadvertently closed, it will be re-opened.Good luck. Link to comment Share on other sites More sharing options...
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