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Friend is locked out of account - mobile auth problem


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Hello Anet.

My friend and guild leader is currently locked out of his account due to the IP on his computer being changed from a network outage. He doesn't remember his password so he can't log in and remove the mobile auth. He no longer has access to a smart device from which he could use the mobile authentication to generate a new code. He has already submitted an anonymous support ticket but I wanted to post on the forums to bring this to more eyes and give it more attention. This unfortunate incident is preventing him from enjoying the game and the new expansion with us.

Here is his account name: LempiElinika.8521and his support ticket number: 6625271

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