Karyant.7541 Posted October 7, 2017 Share Posted October 7, 2017 I recently read a post, which said that technical support is taking up to two weeks to respond. Is a long time. My problem is relatively simple, I lost my cell phone, so I can not answer the security code request. I wanted to go back to what it was like, how's it going? If so, how? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 7, 2017 Share Posted October 7, 2017 You can contact the CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.Yes, due to high volume, resolutions may take anywhere from 1-3 days to 2 weeks+.Good luck. Link to comment Share on other sites More sharing options...
Karyant.7541 Posted October 7, 2017 Author Share Posted October 7, 2017 I already sent a ticket, I just hoped there was a faster way. 2 weeks is a lot of time. Link to comment Share on other sites More sharing options...
Pax.3548 Posted October 7, 2017 Share Posted October 7, 2017 Can't you change your phone number directly? is it possible or do you still need the code sent via smg to do that? Link to comment Share on other sites More sharing options...
Pax.3548 Posted October 7, 2017 Share Posted October 7, 2017 By change your phone number I meant the one you linked to your gw2 account Link to comment Share on other sites More sharing options...
Karyant.7541 Posted October 7, 2017 Author Share Posted October 7, 2017 I dont have another cell phone, but to mange my account I need of SMS code. Link to comment Share on other sites More sharing options...
onevstheworld.2419 Posted October 7, 2017 Share Posted October 7, 2017 Can your phone provider transfer your old number onto a new sim card? I presume you'll get a new phone eventually. Until then, borrow someone else's phone to receive the sms and revert your authentication to email. Link to comment Share on other sites More sharing options...
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