SlaJaZz.8905 Posted February 18, 2020 Share Posted February 18, 2020 I always get this msg "The game client is unable to gain access to the log-in server at this time. This is most commonly caused by a firewall or router settings, security applications, or connecting through a campus network. For additional support, please visit http://support.guildwars2.com." i realise during night time my time GMT+8. is more frequent and its getting lag and stuck at an area and sometimes logged me out. Please assist. how to fix it? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 18, 2020 Share Posted February 18, 2020 You can use a program like PingPlotter to see where any connection issues lay.Good luck. Link to comment Share on other sites More sharing options...
SlaJaZz.8905 Posted February 18, 2020 Author Share Posted February 18, 2020 how? i downloaded Link to comment Share on other sites More sharing options...
SlaJaZz.8905 Posted February 18, 2020 Author Share Posted February 18, 2020 https://imgur.com/K3YtIisthis the image i think. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 18, 2020 Share Posted February 18, 2020 You can't ping Amazon servers.You need to trace the path from your home to the game servers. If you continue to have issue, you can contact the Tech CS Team via the 'Support' link above/below.Good luck. Link to comment Share on other sites More sharing options...
SlaJaZz.8905 Posted February 19, 2020 Author Share Posted February 19, 2020 how to trace the path from my home to game server? i will send in ticket too. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 19, 2020 Share Posted February 19, 2020 These look like instructions: http://www.pingplotter.com/wisdom/article/pingplotter-new-web-interfaceIf not, I'm sure there are instructions on use on that website.Good luck. Link to comment Share on other sites More sharing options...
peanky.3092 Posted April 18, 2020 Share Posted April 18, 2020 Did you manage to fix this issue? I'm in the same timezone and having the same problem. Exceptionally bad today. Link to comment Share on other sites More sharing options...
Rebelion.3682 Posted April 18, 2020 Share Posted April 18, 2020 I try Ping Plotter that ping to Map Server, Packet Loss 100%. IP Map Server that found from debug with mapLoadingInfo. Now, I send a ticket to Technical Support. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 18, 2020 Share Posted April 18, 2020 Do be aware that you can not ping Amazon Servers without using special instructions. (They will show 100% loss.) Link to comment Share on other sites More sharing options...
Gliscorprimal.8146 Posted April 18, 2020 Share Posted April 18, 2020 Apparently, I also get the same issue. and I am from a similiar GMT, which is GMT +7 South East Asia. I play on Eredon's Terrace. The ping suddenly spikes a lot, and the game becomes unplayable. I have tried disabling my firewall, and the game still lags. I tried running ping test and playing other games and it seems fine. Things that I have tried:Disabling Firewall completely and allowing Guild Wars 2 CoherentUI_Host.exe on Firewall.Resetting my WiFi, and tested it on other video games, it runs fine with 25 Mbps and 7 pings per second.Repairing the launcher.Testing other accounts and being a guesting in other server.Using a popular fast VPN (Nord VPN) and choosing United States server.I have sent a ticket a while ago, and I really hope I can play Guild Wars 2 again without too much delay. I mean before this issue, my ping was around 250, and with tiny bit of delay. But now, doing skills takes 3-5 second. Link to comment Share on other sites More sharing options...
mizaru.1385 Posted April 18, 2020 Share Posted April 18, 2020 Its how the data is being transmitted over from SEA. Im playing from Singapore and all was fine till a few days ago, i experienced this same error as well up till now. Can PvP properly now till its fixed..... Link to comment Share on other sites More sharing options...
Radianshot.9246 Posted April 19, 2020 Share Posted April 19, 2020 Same, lagging real bad to the point of inability to play. When attempting to use exitlag, wont even get past login, with inability to connect to login servers / just generic "Connection Failed, please try again."Having a horrendous spike every 3-5s that can last up to a whole minute is not playable. Link to comment Share on other sites More sharing options...
ibiteyou.2349 Posted April 20, 2020 Share Posted April 20, 2020 @mizaru.1385 said:Its how the data is being transmitted over from SEA. Im playing from Singapore and all was fine till a few days ago, i experienced this same error as well up till now. Can PvP properly now till its fixed.....Are you able to login? I am playing from Singapore as well. I cant even login right now. Link to comment Share on other sites More sharing options...
Ice Blue Eyes.6420 Posted April 21, 2020 Share Posted April 21, 2020 I posted yesterday regarding the laggy and disconnection issues in GW2, i am from Singapore, and i just logged into the game 10 minutes ago, the problem is still not fixed and it appears even worse than yesterday.......i keep getting "cant connect to login server at this time" message kept popping out and spamming my screen, and it TOOK me 10 minutes to load the trading post oh my god this is terribly serious, its been happening since last week, i know a lot of people are also experiencing this so it is not my connection issue i have no problem with other games .Can someone from the Anet company at least reply us on this? The game is unplayable at this stage. Link to comment Share on other sites More sharing options...
DAnox.2690 Posted April 21, 2020 Share Posted April 21, 2020 Similar issues as well. From Singapore too. For desperate peeps like myself... My solution: Grab a paid VPN solutions like Nord or Express and tunnel through using US servers. They have 30 days money back, so when GW2 tech solves the issue, you can request for your money back. Ping running at 200-300ms which is definitely playable as compared to 700ms-4k. Link to comment Share on other sites More sharing options...
ibiteyou.2349 Posted April 21, 2020 Share Posted April 21, 2020 @DAnox.2690 said:Similar issues as well. From Singapore too. For desperate peeps like myself... My solution: Grab a paid VPN solutions like Nord or Express and tunnel through using US servers. They have 30 days money back, so when GW2 tech solves the issue, you can request for your money back. Ping running at 200-300ms which is definitely playable as compared to 700ms-4k. Yes, I am using a VPN to play now.But if this goes on, I will probably give up on this game. I don't like the lack of effort from the company on this issue. Link to comment Share on other sites More sharing options...
noobhead.5096 Posted April 23, 2020 Share Posted April 23, 2020 Same issue here, except I have been experiencing it for months. Using NordVPN helped to alleviate it a bit, but I still get lag spikes every so often (more so during metas/events with lots of players, whereby I have to switch to a different VPN server/region and hope things smoothen out). I find that connecting through Japan and US-Seattle servers work quite alright. You will have to experiment to see which server works for you, then add them to favourites for easy connection. Link to comment Share on other sites More sharing options...
Titanium.1930 Posted April 23, 2020 Share Posted April 23, 2020 Anyone else in Singapore facing separate issue?I had last played GW2 2 weeks ago and finally I am out of camp, my game wouldn't patch. It's downloading the patch at around 0kb/s ~15kb/s.Tried for 2 days and i got fret up. Decided to uninstall and reinstall the game.Alas, now the downloading speed for the game moves at 0bits / s ~ 2000bits/ s.[http://s3.amazonaws.com/gw2cdn/client/branches/Gw2Setup-64.exe]Since I had uninstalled the game, any Singaporean here able to do this for me?Hello,Thanks for getting back to me.I’ve reviewed your diagnostic report and discovered some packet loss (data being dropped between your computer and our servers). I’d like you to download and use a free program called “WinMTR” to get more detailed information about the problem.How to get WinMTR:Download WinMTR here. A .zip file will download automatically a few seconds after the page loads.Open the .zip file.Select “Extract all files” and make sure “Show extracted files when complete” is selected.Click “Extract.” A new window should open.Double-click the folder “winMTR-v092” in the new window.Locate and double-click “WinMTR.exe” to run the program.Once WinMTR is running:Log in to Guild Wars 2In the chat window type “/ip” without the quotes and press enter. This will return an IP address followed by a colon and a number (for example, “192.158.1.1:0”).Copy the IP address but omit the colon and everything after.Paste or type the IP address into the “Host” field in WinMTR.Click Start.Let WinMTR run while you play Guild Wars 2 for about 30 minutes.After about 30 minutes have passed, click the “Export HTML” button in WinMTR and save the file to your desktop.Attach the “.htm” file to a reply to this e-mail and be sure to let us know which IP you ran the test to (the one you got with the /ip command earlier.) Please make sure you’re attaching the actual file and not copying the file location from your browser.Once I have the file I will review the results and let you know what I find.Regards,ICoffeeGuild Wars 2 Support Teamhttp://help.guildwars2.com/ Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 23, 2020 Share Posted April 23, 2020 @"Titanium.1930" said:Anyone else in Singapore facing separate issue?I had last played GW2 2 weeks ago and finally I am out of camp, my game wouldn't patch. It's downloading the patch at around 0kb/s ~15kb/s.Tried for 2 days and i got fret up. Decided to uninstall and reinstall the game.Alas, now the downloading speed for the game moves at 0bits / s ~ 2000bits/ s.[http://s3.amazonaws.com/gw2cdn/client/branches/Gw2Setup-64.exe]Since I had uninstalled the game, any Singaporean here able to do this for me?Hello,Thanks for getting back to me.I’ve reviewed your diagnostic report and discovered some packet loss (data being dropped between your computer and our servers). I’d like you to download and use a free program called “WinMTR” to get more detailed information about the problem.How to get WinMTR:Download WinMTR here. A .zip file will download automatically a few seconds after the page loads.Open the .zip file.Select “Extract all files” and make sure “Show extracted files when complete” is selected.Click “Extract.” A new window should open.Double-click the folder “winMTR-v092” in the new window.Locate and double-click “WinMTR.exe” to run the program.Once WinMTR is running:Log in to Guild Wars 2In the chat window type “/ip” without the quotes and press enter. This will return an IP address followed by a colon and a number (for example, “192.158.1.1:0”).Copy the IP address but omit the colon and everything after.Paste or type the IP address into the “Host” field in WinMTR.Click Start.Let WinMTR run while you play Guild Wars 2 for about 30 minutes.After about 30 minutes have passed, click the “Export HTML” button in WinMTR and save the file to your desktop.Attach the “.htm” file to a reply to this e-mail and be sure to let us know which IP you ran the test to (the one you got with the /ip command earlier.) Please make sure you’re attaching the actual file and not copying the file location from your browser.Once I have the file I will review the results and let you know what I find.Regards,ICoffeeGuild Wars 2 Support Teamhttp://help.guildwars2.com/There are several posts with help for the downloading issue. You can use the 'Search' feature to find them.Good luck. Link to comment Share on other sites More sharing options...
kayeight.1423 Posted April 23, 2020 Share Posted April 23, 2020 Same issue here. From SG, cant update, cant login. Tried pretty much everything like -assetsrv, -repair, and amending host files but nothing works. Link to comment Share on other sites More sharing options...
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