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Vendor window doesn't show up

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Hello!I friend of mine (he is f2p) started to play GW2 a couple of days ago. Everything have worked fine until yesterday. When he reached about level 15, then suddenly, the vendors stoppped working.He can start the dialogue as usual with 'F' but when the window with wares are supposed to show up, nothing happens. We have tried a number of different vendors in a number of different areas but it is still the same. He tried on different characters but it's the same no matter what.We have tried to restore all default values but nothing have helped so far.I have looked through loads of old threads here at the forum, but I can't find anything similar.He filed a support ticket as well, but I thought I could try to help out by reaching out here on the forum and see if someone have any ideas.

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