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Trouble buying the Dynamics Exo-Suit Appearance Pack

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I would like to purchase the Exo-Suit appearance Pack but it says that it requires "Guild Wars 2: Heart of Thorns", which I do have. When I click on the button to buy the pack I get a message saying "Newly created accounts must meet the following requirements before using this feature: 1) Upgrade your account with a Guild wars 2 expansion. 2) Newly unlocked accounts require validation. You have satisfied this requirement."

Both of those requirements have a green check mark next to them, my account is far from new and I have validated my account before this. I have put in a ticket already for this issue but no response yet. Anyone have any idea what might be going on here?

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