Kai.8519 Posted July 18, 2020 Share Posted July 18, 2020 Hi,I've just installed the game on my new computer.As soon as I launch the game however it doesn't respond anymore. I also don't see the game, it's like a transparent screen that opened.I've tried launching it with the windowed command but it crashes as soon as I press the play button. (Send the report to ArenaNet)I've also already tried the repair option but nothing changed.Anyone else encountered this issue? Any suggestions on next steps? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 18, 2020 Share Posted July 18, 2020 If you post the first part of the Crash Report (Show Details), someone may be able to offer assistance.Make sure you aren't running any 3rd-party programs, as well.Good luck. Link to comment Share on other sites More sharing options...
Kai.8519 Posted July 18, 2020 Author Share Posted July 18, 2020 "C:\Program Files\Guild Wars 2\Gw2-64.exe" -windowed--> Crash <--Exception: c0000005Memory at address 00000000`00000028 could not be readApp: Gw2-64.exePid: 3280BaseAddr: 00007FF6A6110000ProgramId: 101Build: 104933Module: nvd3dumx.dllWhen: 2020-07-18T09:55:40Z 2020-07-18T11:55:40+02:00Uptime: 0 days 0:00:06Flags: 0 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 18, 2020 Share Posted July 18, 2020 This is your issue: nvd3dumx.dllYou can Google a solution, can rollback/reinstall/install new graphics drivers, etc.https://www.reddit.com/r/Guildwars2/comments/8m82np/crashing_at_character_select/Good luck. Link to comment Share on other sites More sharing options...
Kai.8519 Posted July 20, 2020 Author Share Posted July 20, 2020 Thanks so much, this was indeed the problem.By updating to the latest GeForce Game Ready Driver I was able to launch the game successfully. Link to comment Share on other sites More sharing options...
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