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Development team pls help with Skyscale issue..

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Hello, I completed all of living world season 4 and cannot unlock the progress for Skyscale on the two of my main characters that have progress on that event. I was not told that I needed to unlock all of the events until after I skipped to the last part on one of the charters until after I got a letter mid progress.. I can't post a screenshot here but I posted one in a support ticket showing that ALL of the seasons were completed and even the chapter before if that matters... I can't go forward getting this very time consuming/ tiring mount without somehow getting this bug fixed :(

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Just to be sure, you followed this walkthrough?

First, complete Descent, the final story step of the War Eternal episode. Once you're back at Lion's Arch, you'll receive mail from Gorrik, inviting you back to Dragonfall. Once there, you can find him next to the Skyscale Eyrie point of interest. Talk to him to begin the collection achievements.

If you did not receive the mail, try deleting all mail and picking up any Gold or items from the Trading Post.

Good luck.

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