A friend of mine who is very new to the game recently created an Asura Mesmer. When she tries to dye boots on her character, it shows in the wardrobe window that the colors have changed but when she applies the dye, the boots won't change to a color other than the purple they started off as. All of her other armor is able to be dyed different colors except boots. She has tried getting several different types of boots off of the TP but when equipped, they automatically are purple and she can't change the dye on any of those either.
Her and I created several new characters to test this issue and see if it persists. We both created an Asura, Charr, and a Human and made sure they were exactly the same. I was able to dye all three of them without issue, however she was only able to dye the boots of the human character and couldn't dye the boots of the Charr or Asura.
She is playing on a Mac if that helps. We tried a fresh install but still no luck. I tried to Google this issue but the only solution we have found is the one which tells you to use the dye remover, apply it, and exit the hero panel. But this doesn't seem to be working either even though it shows the dye being removed in the wardrobe.