NEW ACCOUNT ISSUES - IMPOSSIBLE TO REGISTER AND PLAY

Hello,I tried to register a new account, but each time I try there was this "Unspecified Error".I tried with 2 different mails (gmail and outlook) and with both the same issue.

The strange thing is that then I tried to log in on the ANET web page, and actually it worked!So I verified my mail, and I tried to log in on the GW2 client, and this is what I got

Now, it looks to me that account is registered as ANET but not as a GW2 account, is anyone able to help me through?

Thanks all

It may be just a matter of waiting a bit, due to the recent issues.If you continue to have trouble, you can contact the CS Team via the 'Support' link above/below. If you can not log in, use the 'Anonymous' feature.

Good luck.

I have been facing an issue creating a new account as well. I made a new Gmail specifically for the account and still nothing... I proceeded to try different emails and different password combinations, but that same "There was an unspecified error. Please try again." keeps popping up.

@"Auburner.6945" said:I have been facing an issue creating a new account as well. I made a new Gmail specifically for the account and still nothing... I proceeded to try different emails and different password combinations, but that same "There was an unspecified error. Please try again." keeps popping up.

This is exactly what I did too, but if you try to log in on ANET web site, you can actually do it.Problem is that account is not working with the game!

So I have tried a different email provider. It seems that of the 2 or 3 other providers used, I was able to create an account as well as login.

I don't know, but there seems to be an issue with Gmail.

@Auburner.6945 said:So I have tried a different email provider. It seems that of the 2 or 3 other providers used, I was able to create an account as well as login.

I don't know, but there seems to be an issue with Gmail.

I tried with outlook too, can you suggest me a good email provider?I did 2 different emails account, but nothing

Do be aware..even though they can share a password/account name, the ArenaNet account and the game account are two different accounts.

@Pepsi.3610 said:

I don't really know of what's good beside Gmail (I've tried Outlook too), however, since that issue I've submitted a ticket anonymously like 24hrs ago, and about an hour before now I got a reply to finally be able to register on the Gmail account.

From 'News and Announcements':

Account Changes

If you created a new Guild Wars 2 account during the affected period, you may encounter an error when trying to log in again. We've already started on a fix, which players should begin seeing the results of in the next few days.

One year later and the exact same issue still exists 😞

I created 4 accounts in a row, 3 of them are broken.

According to the support I have to open 6 support tickets now... 3 tickets to change each accounts's email and another 3 tickets to then delete those accounts (which takes a whole month each, even tho the accounts are broken since creation and are 10 minutes old....)

I just don't understand why they can't fix the registration process if it is known for so long, I can imagine that many new players don't have that many throwaway-email addresses at hand, so they are already pushed away from the game before they even started 🤥

facing the same problem :(

the "There was an unspecified error. Please try again" error is always popping up.

What is breaking them I made a new heroic edtion core account like 8 days ago with zero problems.

Could be players using VPNs? 

19 minutes ago, Inculpatus cedo.9234 said:

Could be players using VPNs? 

Doesn't matter whether I use a VPN or not. I had this same issue. I tried on my desktop with and without a VPN, on my laptop that has never had a VPN installed, and even on my phone through mobile data (to make sure it wasn't my home router) which also doesn't have a VPN installed.

I was told that "I am seeing that you are attempting to access our services from an ISP that is commonly used by VPN services and is also a favorite of individuals who participate in negative activity within our services.....as long as you are attempting to access our services from a blocked ISP, you will not be able to log in." But I *could* log in. The only issue I had at the time was being unable to create an account.

So allegedly they have one of the major Australian ISPs (Telstra) blocked. Because *some* people use it for nefarious reasons (same should be argued for literally every ISP in existance), and somehow I can still pay the game, log in on the forums on my main account, access my anet account....but not create a new account.

Hey, it was just a guess.  You'll have to work it out with Senior CS Team members.

Good luck.

2 minutes ago, Inculpatus cedo.9234 said:

Hey, it was just a guess.  You'll have to work it out with Senior CS Team members.

Good luck.

All good, was just giving context to help with the question that you asked mate.

Just replying to Linken.  Not really asking a question, so to speak.

Get this - my friend had this issue and it was solved by choosing to sign up to recieve emails. Anet do you even want people playing your game? lol