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Dumb mistake with Level-80 Boost

Hi,

I use to play the game with my wife, and recently she also bought the expansions so that we can do more stuff together. And recently I was talking with her about the importance of the Level-80 Boost and how quickly it can get your alt character ready to go. And then, we noticed that her 2 Level-80 Boost were gone... and she had no idea of what she had done.

Apparently when she first acquired the expansion (2 or 3 weeks ago) she started opening stuff and had a full inventory, and she's not even sure she has either destroyed or used the item (her character was already level 80)... she still seems to have some of the items that were included in the package, which I can assume she may have used at least one of them (if they actually came from the package, also it's weird that she has only 1 shared slot on her inventory).

she said she was like: I was level 80, I thought I didn't need this...
me: OH GOD WHY, WHY :'(:s:'(

I understand that it was weeks ago, and it was something like really dumb since there's even confirmation :/ ... but I ask you, is it possible to revert this in some way?

Thanks! <3:'(

Comments

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭
    edited June 24, 2020

    Your wife can contact the CS Team by submitting a ticket ('Support' link above/below) and discuss the issue with them.

    She would only have received 1 L80 Boost and 1 Shared Inventory Slot. No L80 Boost or Shared Inventory Slot comes with the free Heart of Thorns.

    Good luck.

  • Dayra.7405Dayra.7405 Member ✭✭✭✭

    Providing date and time as exact as you remember may help them to verify what happend. (They have access to chronological event-logs of accounts)

  • Hi, thanks!
    @Inculpatus cedo.9234 Probably! I checked here and maybe only back then you would get 2 boosts from buying both expansions separated, now with the PoF standard it's probably 1. (Which makes sense, since it got cheaper)

    @Dayra.7405 I'll ask her, I hope it works =)

  • You can contact support and they may role back her account but they will only do it once it’s best to save that role back for something more critical like an account hack or you accidentally sell a legendary to a vender NPC!