Merc The Forgotten.5610 Posted November 10, 2017 Share Posted November 10, 2017 Greetings, It has been a few day's and my ticket still did not get ansered. Can you check it out Ticket #669089 Link to comment Share on other sites More sharing options...
Merc The Forgotten.5610 Posted November 10, 2017 Author Share Posted November 10, 2017 It's more then 72 hours ago that i created this ticket. Link to comment Share on other sites More sharing options...
Aya.6321 Posted November 10, 2017 Share Posted November 10, 2017 ^^^^ Same here...@Gaile Gray.6029 WE NEED YOU :( Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted November 10, 2017 ArenaNet Staff Share Posted November 10, 2017 Please do not create threads asking me to check on your tickets. I'm very sorry, but following up on tickets is simply not something that I can do. (Believe me, I have a very full "to do" list as it is!)I checked a few tickets earlier this week to ascertain if there was an issue with the ticket system, but learned that there was not, and all reported "unanswered" tickets had indeed been answered or were actively being worked upon. But again, this is not an on-going task that I can accept, nor one that I am expected to perform.Please feel free to update your ticket by responding to any e-mail in the chain in relation to that ticket number. Doing so will not expedite your tickets, but it will give the team a chance to let you know if there has been an unforeseen issue with what you're written them about.Merc -- you should look into your ticket, as the number you posted is one digit anyway. When you update your e-mail chain, be sure you select the correct one.Thank you for understanding. Link to comment Share on other sites More sharing options...
Aya.6321 Posted November 10, 2017 Share Posted November 10, 2017 @"Gaile Gray.6029" said:Please do not create threads asking me to check on your tickets. I'm very sorry, but following up on tickets is simply not something that I can do. (Believe me, I have a very full "to do" list as it is!)Thank you for understanding. Thank you for the response. Link to comment Share on other sites More sharing options...
Merc The Forgotten.5610 Posted November 11, 2017 Author Share Posted November 11, 2017 @"Gaile Gray.6029" said:Please do not create threads asking me to check on your tickets. I'm very sorry, but following up on tickets is simply not something that I can do. (Believe me, I have a very full "to do" list as it is!)I checked a few tickets earlier this week to ascertain if there was an issue with the ticket system, but learned that there was not, and all reported "unanswered" tickets had indeed been answered or were actively being worked upon. But again, this is not an on-going task that I can accept, nor one that I am expected to perform.Please feel free to update your ticket by responding to any e-mail in the chain in relation to that ticket number. Doing so will not expedite your tickets, but it will give the team a chance to let you know if there has been an unforeseen issue with what you're written them about.Merc -- you should look into your ticket, as the number you posted is one digit anyway. When you update your e-mail chain, be sure you select the correct one.Thank you for understanding. Yeah it's 6690891. Sorry i thought if it took more then 72hours you needed to ask on the forum atleast thats what someone once told me. Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted November 12, 2017 ArenaNet Staff Share Posted November 12, 2017 No worries, Merc. At one point, when I had a different role with ArenaNet, I did do check-ups on older tickets. But that was then, and this is now. ;) I wish I did have the time to look into matters and update players, but updating the ticket will be helpful and with wait times lowered considerably over the last couple of months, I feel sure you'll be helped soon! Thanks again for your understanding! Link to comment Share on other sites More sharing options...
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