I need to change my SMS account veri phone number but can't — Guild Wars 2 Forums

I need to change my SMS account veri phone number but can't

I can't log into my account because it is asking for SMS verification whenever I try to log in. I don't have my old phone number or phone at all. I need to not only change my SMS phone number, but I would also appreciate it if I would be able to change my password by email AND NOT ONLY BY USING MY OLD PHONE NUMBER. This is frustrating. Please help.

Comments

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    You can contact the CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

    Good luck.

  • Poelala.2830Poelala.2830 Member ✭✭✭

    @Inculpatus cedo.9234 said:
    You can contact the CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

    Good luck.

    That would work but that requires me to sign in... which requires an SMS verification code... which I can't provide.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    You don't need to sign in to create a Support Ticket. Just use the 'Submit Anonymously' option.

  • Linken.6345Linken.6345 Member ✭✭✭✭

    How do you get on the forum if you need to sms authenticate your account?

  • Poelala.2830Poelala.2830 Member ✭✭✭

    I don't need to relog into this website because I'm already logged in.

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