The Grim Reaper.3068 Posted January 28, 2019 Share Posted January 28, 2019 I didn't realise that I was auto logged into my OLD account when I redeemed my dlc onto the account I haven't logged onto either of the accounts since 10 minutes ago and was wondering if there was anyway to get the DLC moved or code reactivated I did send a support ticket minutes afterwards Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted January 28, 2019 Share Posted January 28, 2019 The CS Team should be able to assist you.Good luck. Link to comment Share on other sites More sharing options...
The Grim Reaper.3068 Posted January 28, 2019 Author Share Posted January 28, 2019 @Inculpatus cedo.9234 said:The CS Team should be able to assist you.Good luck.Okay do you think I would still be able to play in the meantime on the account I was trying to active the DLC on? Link to comment Share on other sites More sharing options...
Illconceived Was Na.9781 Posted January 28, 2019 Share Posted January 28, 2019 @The Grim Reaper.3068 said:@Inculpatus cedo.9234 said:The CS Team should be able to assist you.Good luck.Okay do you think I would still be able to play in the meantime on the account I was trying to active the DLC on? Yes, if I understood the question correctly.Account ABC and XYZ. You want ABC to be updated with an expac or living world. By accident, you applied the changes to XYZ. You'll send a single support ticket to ANet (from either account, with details that confirm you own both).If you don't play XYZ, they might just be able to remove it. If not, they'd have to roll back XYZ to a prior state, in which you'd lose progress. In contrast, the desired ABC account will get something new, and won't have to be rolled back, so it should be safe to continue playing it. Link to comment Share on other sites More sharing options...
The Grim Reaper.3068 Posted January 28, 2019 Author Share Posted January 28, 2019 @Illconceived Was Na.9781 said:@The Grim Reaper.3068 said:@Inculpatus cedo.9234 said:The CS Team should be able to assist you.Good luck.Okay do you think I would still be able to play in the meantime on the account I was trying to active the DLC on? Yes, if I understood the question correctly.Account ABC and XYZ. You want ABC to be updated with an expac or living world. By accident, you applied the changes to XYZ. You'll send a single support ticket to ANet (from either account, with details that confirm you own both).If you don't play XYZ, they might just be able to remove it. If not, they'd have to roll back XYZ to a prior state, in which you'd lose progress. In contrast, the desired ABC account will get something new, and won't have to be rolled back, so it should be safe to continue playing it.Okay thanks and yes you have it correct. Link to comment Share on other sites More sharing options...
Illconceived Was Na.9781 Posted January 28, 2019 Share Posted January 28, 2019 What I should have said is: in your shoes, I would continue to play ABC.(since I don't work for ANet, I can't guarantee what's true; that's just my best guess)good luck and please let us know how it turns out. Link to comment Share on other sites More sharing options...
The Grim Reaper.3068 Posted January 28, 2019 Author Share Posted January 28, 2019 @Illconceived Was Na.9781 said:What I should have said is: in your shoes, I would continue to play ABC.(since I don't work for ANet, I can't guarantee what's true; that's just my best guess)good luck and please let us know how it turns out.Yeah Ik what you meant thanks and I will Link to comment Share on other sites More sharing options...
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