A serious Error has Occured — Guild Wars 2 Forums

A serious Error has Occured

joker.9063joker.9063 Member
edited August 9, 2019 in Account & Technical Support

Hello, I am unable to play the game because it crashes after 1 or 2 minutes with the error below. Please Help I have Reinstalled My Window, My graphic drivers, repaired GW2.

--> Crash <--
Exception: c0000005
Memory at address ffffffff`ffffffff could not be read
App: Gw2-64.exe
Pid: 7868
BaseAddr: 00007FF65DC20000
ProgramId: 101
Build: 98410
When: 2019-08-09T02:39:31Z 2019-08-09T08:09:31+05:30
Uptime: 0 days 0:04:55
Flags: 0

--> System <--
Name: e68f064d
IpAddr: 192.168.42.135
Processors: 8 [GenuineIntel:6:10:9]
OSVersion: Windows 10.0 (64 bit)

--> System Memory <--
Physical: 11449MB/16328MB 70%
Paged: 12924MB/19272MB 67%
Virtual: 134178136MB/134217727MB 3%
Load: 29%
CommitTotal: 6347MB
CommitLimit: 19272MB
CommitPeak: 6427MB
SystemCache: 6446MB
HandleCount: 63829
ProcessCount: 145
ThreadCount: 1705

--> Process Memory <--
Private: 2160MB
WorkingSet: 2047MB
PeakWorkingSet: 2071MB
PageFaults: 2617065

--> Memory Category Usage (Inclusive) <--
[Category] [Size(MB)] [Count]
Root 1230.71 824140
Programmer Data 857.98 373873
Engine 412.70 154449
Model-Programmer 310.69 53468
Game 302.78 164335
VRAM 302.12 12749
Uncategorized 270.55 397709
Content 212.97 55907
Collections 94.97 6195
Dictionary 93.14 2709
VRAM - Gr Postproc 91.39 20
Gr 82.22 78545
Art Assets 70.86 18180
Text 69.52 7754
Character Models 51.74 3919
Composite Models 51.56 3353
Gr Umbra 50.61 1832
VRAM - Composite Tex 43.42 142
Collide 31.32 34378
VRAM - DirectX Geo Buffers 30.56 1520
Composite Tex Pool 29.14 118
Composite Tex 29.14 118
I/O 27.57 1146
Archive 26.17 37

--> Memory Category Usage (Exclusive) <--
[Category] [Size(MB)] [Count]
Model-Programmer 301.14 41923
Uncategorized 270.55 397709
Content 212.97 55907
Dictionary 93.14 2709
VRAM - Gr Postproc 91.39 20
Text 69.52 7754
Gr Umbra 50.61 1832
VRAM - Composite Tex 43.42 142
VRAM - DirectX Geo Buffers 30.56 1520
Composite Tex Pool 29.14 118
Archive 26.17 37
VRAM - UI Textures 24.62 505
VRAM - Prop Tex 22.92 1409
Composite Packfile 21.96 714
Collide Havok 14.05 25369
Collide 12.43 7903
VRAM - Prop Geo 12.33 106
Composite 11.97 1909
VRAM - DDI Shader 11.43 8448
Audio FMOD 9.53 2999
Model Granny 9.51 10255
VRAM - World Map Tex 9.31 37
VRAM - Character Tex 8.31 280
VRAM - Gr Shadow 8.00 1

--> DllList <--
C:\Guild Wars 2\Gw2-64.exe
C:\Windows\SYSTEM32\ntdll.dll
C:\Windows\System32\KERNEL32.DLL
C:\Windows\System32\KERNELBASE.dll
C:\Windows\System32\USER32.dll
C:\Windows\System32\win32u.dll
C:\Windows\System32\GDI32.dll
C:\Windows\System32\gdi32full.dll
C:\Windows\System32\msvcp_win.dll
C:\Windows\System32\ucrtbase.dll
C:\Windows\System32\ADVAPI32.dll
C:\Windows\System32\msvcrt.dll
C:\Windows\System32\sechost.dll
C:\Windows\System32\RPCRT4.dll
C:\Windows\System32\WS2_32.dll
C:\Windows\System32\WINTRUST.dll
C:\Windows\System32\MSASN1.dll
C:\Windows\SYSTEM32\VERSION.dll
C:\Windows\SYSTEM32\WTSAPI32.dll
C:\Windows\System32\CRYPT32.dll
C:\Windows\SYSTEM32\WINMM.dll
C:\Windows\System32\PSAPI.DLL
C:\Windows\SYSTEM32\winmmbase.dll
C:\Windows\System32\ole32.dll
C:\Windows\System32\combase.dll
C:\Windows\System32\cfgmgr32.dll
C:\Windows\System32\bcryptPrimitives.dll
C:\Windows\System32\OLEAUT32.dll
C:\Windows\System32\SHELL32.dll
C:\Windows\System32\shcore.dll
C:\Windows\System32\windows.storage.dll
C:\Windows\System32\profapi.dll
C:\Windows\System32\powrprof.dll
C:\Windows\System32\shlwapi.dll
C:\Windows\System32\kernel.appcore.dll
C:\Windows\System32\cryptsp.dll
C:\Windows\SYSTEM32\MSACM32.dll
C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17763.615_none_369f342f61b29ea2\gdiplus.dll
C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17763.615_none_10dfe124643257ed\COMCTL32.dll
C:\Windows\SYSTEM32\USP10.dll
C:\Windows\SYSTEM32\MSIMG32.dll
C:\Windows\SYSTEM32\Secur32.dll
C:\Windows\SYSTEM32\CRYPTBASE.DLL
C:\Windows\SYSTEM32\SSPICLI.DLL
C:\Windows\System32\IMM32.DLL
C:\Windows\SYSTEM32\dbghelp.dll
C:\Windows\System32\bcrypt.dll
C:\Windows\system32\uxtheme.dll
C:\Windows\System32\imagehlp.dll
C:\Windows\system32\rsaenh.dll
C:\Windows\SYSTEM32\dxgi.dll
C:\Windows\system32\nvspcap64.dll
C:\Windows\SYSTEM32\ntmarta.dll
C:\Windows\SYSTEM32\gpapi.dll
C:\Windows\SYSTEM32\cryptnet.dll
C:\Windows\SYSTEM32\d3d11.dll
C:\Windows\SYSTEM32\inputhost.dll
C:\Windows\SYSTEM32\CoreMessaging.dll
C:\Windows\SYSTEM32\twinapi.appcore.dll
C:\Windows\SYSTEM32\CoreUIComponents.dll
C:\Windows\SYSTEM32\d2d1.dll
C:\Windows\SYSTEM32\PROPSYS.dll
C:\Windows\SYSTEM32\wintypes.dll
C:\Windows\SYSTEM32\RMCLIENT.dll
C:\Windows\System32\Setupapi.dll
C:\Windows\SYSTEM32\DEVOBJ.dll
C:\Windows\system32\nvcuda.dll
C:\Windows\system32\nvapi64.dll
C:\Windows\SYSTEM32\mscms.dll
C:\Windows\SYSTEM32\USERENV.dll
C:\Windows\SYSTEM32\ColorAdapterClient.dll
C:\Windows\System32\clbcatq.dll
C:\Windows\System32\MSCTF.dll
C:\Windows\system32\dwmapi.dll
C:\Windows\system32\napinsp.dll
C:\Windows\system32\pnrpnsp.dll
C:\Windows\System32\mswsock.dll
C:\Windows\SYSTEM32\DNSAPI.dll
C:\Windows\System32\NSI.dll
C:\Windows\SYSTEM32\IPHLPAPI.DLL
C:\Windows\System32\winrnr.dll
C:\Windows\system32\NLAapi.dll
C:\Windows\system32\wshbth.dll
C:\Windows\system32\Oleacc.dll
C:\Windows\System32\TextInputFramework.dll
C:\Windows\SYSTEM32\WindowsCodecs.dll
C:\Windows\System32\fwpuclnt.dll
C:\Windows\System32\rasadhlp.dll
C:\Guild Wars 2\bin64\CoherentUI64.dll
C:\Windows\SYSTEM32\d3d9.dll
C:\Windows\SYSTEM32\WINNSI.DLL
C:\Windows\SYSTEM32\DPAPI.dll
C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_f72ac76d5cae7833\nvldumdx.dll
C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_f72ac76d5cae7833\nvd3dumx.dll
C:\Windows\system32\winbrand.dll
C:\Windows\SYSTEM32\dsound.dll
C:\Windows\SYSTEM32\DEVRTL.dll
C:\Windows\SYSTEM32\SPINF.dll
C:\Windows\SYSTEM32\drvstore.dll
C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_f72ac76d5cae7833\nvwgf2umx.dll
C:\Windows\SYSTEM32\WINSTA.dll
C:\Program Files\NVIDIA Corporation\Ansel\Tools\NvCamera64.dll
C:\Windows\SYSTEM32\HID.DLL
C:\Windows\SYSTEM32\XINPUT9_1_0.dll
C:\Windows\SYSTEM32\urlmon.dll
C:\Windows\SYSTEM32\DINPUT8.dll
C:\Windows\SYSTEM32\WININET.dll
C:\Windows\SYSTEM32\iertutil.dll
C:\Program Files\NVIDIA Corporation\Ansel\Tools\d3dcompiler_47_64.dll
C:\Windows\SYSTEM32\dcomp.dll
C:\Windows\System32\MMDevApi.dll
C:\Windows\SYSTEM32\wdmaud.drv
C:\Windows\SYSTEM32\ksuser.dll
C:\Windows\SYSTEM32\AVRT.dll
C:\Windows\SYSTEM32\AUDIOSES.DLL
C:\Windows\SYSTEM32\msacm32.drv
C:\Windows\SYSTEM32\midimap.dll
C:\Windows\SYSTEM32\resourcepolicyclient.dll
C:\Windows\SYSTEM32\icm32.dll
C:\Program Files\NVIDIA Corporation\NvContainer\libprotobuf.dll
C:\Windows\SYSTEM32\VCRUNTIME140.dll
C:\Windows\SYSTEM32\MSVCP140.dll
C:\Program Files\NVIDIA Corporation\NvContainer\libeay32.dll
C:\Program Files\NVIDIA Corporation\NvContainer\ssleay32.dll
C:\Program Files\NVIDIA Corporation\NvContainer\poco.dll
C:\Program Files\NVIDIA Corporation\NvContainer\PocoInitializer.dll
C:\Program Files\NVIDIA Corporation\NvContainer\MessageBus.dll
C:\Windows\SYSTEM32\dhcpcsvc.DLL

--> Game Context <--
MapId: 248
Flags: 0x241
ElapsedTime: 00:03:29

--> World State <--

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.17763.1 (64/32-bit compatible)]

--> Thread 0x2160 <--

--> Trace <--
Pc Rt : Args
00007ff65dc61e92 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65dc62e43 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65dc4dae7 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65dc4ec60 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65dc269a2 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65de3f3ab 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65de40235 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65ddf22e6 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65ea3fbd3 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65e92e09c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65e9b7760 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65e25f9ca 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65e24814d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65e238b3c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65e232122 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65dfbb0de 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65dfb931e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65dfb8f99 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65dfba62f 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65dfb899c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65dde32d1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff65df722b1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ffcb1497974 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ffcb15da271 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--
rax=0000000000000002 rbx=0000000000000002 rcx=0000000000000000
rdx=0000000000000002 rsi=0000000000000003 rdi=0000000000000007
rip=00007ff65dc61e92 rsp=000000d5c7bfe2f0 rbp=000000000000001b
r8=00000000ffffffff r9=00007ff65fa93482 r10=00007ff65fa93508
r11=0000000000000001 r12=000000d5c7bfe4d0 r13=00007ff65faa2178
r14=000000d5c7bfe4f0 r15=0000000000000003
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202

r9-32 00007FF65FA93462 7000000000000000 0000000033370000 cccc000000000000 0000037f3fffffff
r9 +0 00007FF65FA93482 0000000000000002 0000000000000000 0000000000000000 0000000000000000
r9+32 00007FF65FA934A2 4000000000000000 0000000022660000 0000000000000000 000000000000026e

--> Code <--
00007ff65dc61e72 4983c102 e9720100 00410f28 1424450f I....r...A.(.$E. 00007ff65dc61e82 282e410f b712450f b7014983 c2020f28 (.A...E...I....(
00007ff65dc61e92 ca440f28 fa440f28 ca0fc6ca 00440fc6 .D.(.D.(.....D.. 00007ff65dc61ea2 fa55440f c6caaa0f 28c3450f 28e5410f .UD.....(.E.(.A.
00007ff65dc61eb2 28f50fc6 c3000f59 cf0fc6d2 ff0f58c8 (......Y......X. 00007ff65dc61ec2 0f28c30f 5915548b e8010fc6 c355440f .(..Y.T......UD.

--> Stack <--
000000d5c7bfe2f0 ca948e824aadbdb4 48c207e0cb444087 ffffffff00000004 ffffffffffffffff [email protected] 000000d5c7bfe310 ca6192744b8464e8 47e6b080cbb445dc cad327c0cb6b046a 48511a10c9ffaab0 .d.Kt.a..E.....Gj.k..'........QH
000000d5c7bfe330 c98f1520cb31eaf6 48885bc04b244b31 cbcc297ecbb739cd cbf608e1cbe11930 ..1. ...1K$K.[.H.9..~)..0....... 000000d5c7bfe350 48f90620c960ac80 c9168f104946a070 caaca780cab61838 495854384ac92528 ... ..Hp.FI....8.......(%.J8TXI 000000d5c7bfe370 c9569fb0cb0ff84e c8e1d69800000000 cb1f3048cb1e5f8e cb20d1becb200103 N.....V............H0.... ... .
000000d5c7bfe390 48bac49880000000 484c89a04b0487ea 0000000000000000 0000000000000000 .......H...K..LH................ 000000d5c7bfe3b0 00007ff65fa9c174 000000000000014c 000000003f800000 0000000000000000 t..
....L..........?............
000000d5c7bfe3d0 000000003f000000 0000000000000000 000000003f4ccccd 0000000000000000 ...?..............L?............ 000000d5c7bfe3f0 000000003f19999a 0000000000000000 47f90620c860ac80 c8168f104846a070 ...?............... ..Gp.FH.... 000000d5c7bfe410 c88f1520ca31eaf6 47885bc04a244b31 cb42f7394ca97318 4b6ed354cca91ce7 ..1. ...1K$J.[.G.s.L9.B.....T.nK
000000d5c7bfe430 0000000000000000 0000000000000000 0000000000000000 00007ff65faa1fc8 ..........................._.... 000000d5c7bfe450 0000000000000013 00007ff65faa1fc0 0000000000000000 000000d5c7bfe770 .......................p.......
000000d5c7bfe470 00007ff65faa2178 00007ff65dc62e43 00007ff65faa2170 00007ff65dc60584 x!._....C..]....p!._.......].... 000000d5c7bfe490 00007ff65faa2178 0000000000000000 00007ff600000020 000000d5c7bfe4e0 x!.
............ ...............
000000d5c7bfe4b0 000000d5c7bfe4d0 000000d5c7bfe4f0 00007ff65faa1fc8 00007ff65fa92b60 ..................._....+.....
000000d5c7bfe4d0 c88f1520ca31eaf6 47885bc04a244b31 cb42f7394ca97318 4b6ed354cca91ce7 ..1. ...1K$J.[.G.s.L9.B.....T.nK 000000d5c7bfe4f0 47f90620c860ac80 c8168f104846a070 000000003dcccccd 0000000000000000 ... ..Gp.FH.......=............ 000000d5c7bfe510 000000003f5f66f3 0000000000000000 0000000000000000 0000000000000000 .f
?............................
000000d5c7bfe530 0000000000000000 0000000000000000 000000000000014c 00007ff65faa2170 ................L.......p!._.... 000000d5c7bfe550 00007ff65fa92a00 00007ff65dc4dae7 00007ff65faa2420 00007ff65faa2420 .*._.......].... $._.... $._....
000000d5c7bfe570 00007ff65faa2420 0000027a8e612480 00007ff65faa1fc8 00000000ffffff00 $._.....$a.z......_............ 000000d5c7bfe590 0000000000000000 0000000000000000 0000000000000002 ffffffff0000014c ........................L.......
000000d5c7bfe5b0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000d5c7bfe5d0 0000000000000000 0000027a00000000 0000000000000000 0000000000000000 ............z...................
000000d5c7bfe5f0 0000006f00000013 0000009400000019 0000000000000000 000000005dc3f242 ....o...................B..].... 000000d5c7bfe610 00007ff65fa9c174 000000000000014c 4d8000000000c000 0000000000000000 t.._....L..............M........
000000d5c7bfe630 0000000000000000 ffffffff00000000 0000000000000000 0000027a00000000 ............................z... 000000d5c7bfe650 0000000095db7010 0000000000000000 00000000ffffffff 0000000000000000 .p..............................
000000d5c7bfe670 3fffbfff00000000 00000000bfffffff ffffffff00000000 0000000000000000 .......?........................ 000000d5c7bfe690 0000000000000000 0000000000000000 00007ff65fa9c174 000000000000014c ................t.._....L.......
000000d5c7bfe6b0 0000000000000000 0000000000000000 0000000000000000 ffffffff00000000 ................................ 000000d5c7bfe6d0 0000000000000000 0000000000000000 000000004556f46d 0000000000000000 ................m.VE............

--> Error Logs <--
NULL REWARD TRACK: 2E44AD8C-BC06-E911-81B6-95103C0D6492
NULL REWARD TRACK: 2E44AD8C-BC06-E911-81B6-95103C0D6492
Texture missing mip chain: 0x011f2e
Texture missing mip chain: 0x011f30
Texture missing mip chain: 0x014655
Texture missing mip chain: 0x014657
Texture '0x191b16' dimensions too small
Loading '0x191b16' texture failed
Texture '0x191b17' dimensions too small
Loading '0x191b17' texture failed
Texture '0x191b0e' dimensions too small
Loading '0x191b0e' texture failed
Texture '0x191b0f' dimensions too small
Loading '0x191b0f' texture failed
NULL REWARD TRACK: 2E44AD8C-BC06-E911-81B6-95103C0D6492
NULL REWARD TRACK: 2E44AD8C-BC06-E911-81B6-95103C0D6492
Content is referencing a propID that doesn't exist propId='2279091191437859080'
Content is referencing a propID that doesn't exist propId='2279486354198894863'
Model '0x19969b': Permutation 'oncollision' not found, auto selecting permutation
Texture missing mip chain: 0x011f2e
Texture missing mip chain: 0x011f30
Texture missing mip chain: 0x011f2e
Texture missing mip chain: 0x011f30

--> DirectX Device Info <--
VendorId = 0x10de
DeviceId = 0x1f07
Version = 26.21.0014.3160
Description = NVIDIA GeForce RTX 2070
Compat = 0x00100000
VidMem = 0 MB

Comments

  • Aaralyna.3104Aaralyna.3104 Member ✭✭✭

    Did you happen to install windows update KB4505903? If so, uninstall this one and try again. If that fixes it, its the latest windows 10 update (known issue).

  • @Aaralyna.3104 said:
    Did you happen to install windows update KB4505903? If so, uninstall this one and try again. If that fixes it, its the latest windows 10 update (known issue).

    For me the update was KB4512508. But yes, it is the latest round of updates from Microsoft that messed it up. Once I uninstalled it everything worked fine.

  • bloodlynx.7269bloodlynx.7269 Member

    Got the same issue for more then a week now, and windows keeps installing the update. I really hope anet is working on a fix soon.. This shouldn't take weeks because most people are on the latest update by then.

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