Customize - Select Stats [FIXED] — Guild Wars 2 Forums
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Customize - Select Stats [FIXED]

Raymacz.7204Raymacz.7204 Member ✭✭
edited August 17, 2019 in Bugs: Game, Forum, Website

I have experienced this nasty bug lately that when I try to customize my new ascended armor, I cannot select the stats (e.g. grieving, marshal, harrier, etc. except the common stats like beserker & more) Mostly POF stats I think. It's frustrating, Here is the screenshot Hopefully, this gets fixed soon. The bug is like the stats selection is somehow overlapping into each other and I can't do anything to make it work. Hopefully, this gets fixed asap. Any thoughts?


  • I am having the same problem with a leg armor piece.

  • actually, i went into wvw and tried again and it worked

  • Good for you. In my case, I tried it just like what you said... it's still not working.

  • glyph.6120glyph.6120 Member ✭✭

    Hi @Raymacz.7204, I posted a separate thread in the Bug forum on this exact same problem ( A few others chimed in about being affected by the same bug, and I think we've worked out what happened. It only affects people with Core/PoF accounts (and not Core/HoT/PoF) because of the new chronological ordering of stat combos in the stat list. It becomes bugged for everything starting with the HoT stats because we're not supposed to have access to HoT/LS3 stat combos. Unfortunately, the implementation also made everything after HoT (PoF and LS4 stat combos) inaccessible as well. I also hope Anet addresses this soon because I've got a lot of stat-selectable gear I want to set up with PoF stats for a new char.

  • Thanks. However, I am actually surprised they haven't fix this yet. How long does it usually take for ArenaNet to fix bugs like this? This isn't like a minor bug, selecting stats is very important to the game. I would strongly suggest they give the promo for HoT so we can buy the expansion & git rid of this nasty bug. So sad, thanks.

  • Core+pof as well. Now I can select any stats because I get an error and my gane closes.

  • Raymacz.7204Raymacz.7204 Member ✭✭
    edited August 13, 2019

    After the new patch Updated - August 13, 2019, I got so excited thinking the bug should already be fixed and this came out after clicking customize - select stats:

    --> Crash <--
    Assertion: frameId
    File: ......\Engine\Frame\FrApi.cpp(1777)
    App: Gw2-64.exe
    Pid: 9612
    BaseAddr: 00007FF6CCBC0000
    ProgramId: 101
    Build: 98525
    When: 2019-08-13T17:27:31Z 2019-08-14T01:27:31+08:00
    Uptime: 0 days 0:01:29
    Flags: 0

    --> System <--
    Name: efdf513d
    Processors: 4 [GenuineIntel:6:14:3]
    OSVersion: Windows 10.0 (64 bit)

    All I can say is WOW!!!

  • glyph.6120glyph.6120 Member ✭✭

    Can confirm. We made some great progress -- from not being able to select any PoF/LS4 stats, to now crashing the game when we attempt to select ANY stat. Woohoo! It's like Anet is giving a big "sucks to be you" to PoF-only accounts. I wonder if it's really some really nuanced technical issue they can't identify/resolve, or if they're really trying their best to push those of us who only have PoF to also buy HoT just to have normal game functionality. If that's the case, can they please have a discount/sale on HoT-only, instead of forcing us to buy the HoT/PoF bundle (when we already paid full price for PoF) or HoT at full price when it's available at a steep discount if bundled with PoF?

  • I only have POF and this is annoying because I cant put stats on my ascended rings :( I confirm the bug

  • Raymacz.7204Raymacz.7204 Member ✭✭
    edited August 15, 2019

    Yup, this is really a big problem, they just can't ignore this nor take time/delay to fix this issue. Before you can't select expansion stats only, now you can't select all & that includes core stats, OMG & guess what it crashes, haha... Our newly acquired exotic/ascended items are sitting in our inventory - basically USELESS! If ever they fix this issue, they owe us something like giving us discounts for HoT expansions or give us back/compensate us with anything. Please Anet do something!!! 😢😭🙏

  • GM Fiction (Guild Wars 2 Support)

    Aug 14, 20:40 PDT

    Hello Maksymilian,

    I understand you are having the issue where the game is crashing when you try to select stats. I am sorry about that.

    This is a known issue, and the dev team is currently investigating the cause. While I do not have an ETA on a fix at the moment, I am hopefully it will be sorted out soon. :)

    You can get more updates on it by visiting the forums.

    Thanks for reaching out, and if you need anything else, please don't hesitate to let us know!

    GM Fiction
    Guild Wars 2 Support Team

  • Finally, this issue has been FIXED for like 2-weeks! Can others confirm this? Anet how about a sale for HoT expansion or give us back something XD? B) Thank you...