A little over a day ago someone in support tried to tweak my account manually to see if whatever they did would fix it that way and it didn't work. So it sounds like there was some kind of massive oversight with the Free version that can't be easily fixed. I bought PoF Ultimate so I didn't even get it for free, same price as before. I only waited because a friend strongly insisted that I should in case the expansions themselves saw a discount and not just their deluxes, so really I blame my friend for this more than ANET. It still would've been smarter for ANET to make the announcement that HoT would go free with PoF purchases BEFORE pushing it live exactly so they'd have some time to deal with issues like this, as well as giving us time to make an informed purchase beforehand. The person working on my ticket did say they (ANET, not just the individual responding) are working to fix it, but didn't mention an ETA or anything like that. But if this is going to take much more time than next Tuesday they should probably just give us the prior paid version. Then the Veteran's package with an extended HoT Deluxe / Living World Season 3 discount could be our compensation considering for a lot of people I imagine the difference between having the package and not having it is less than 12 hours. For people that got the free version more than a day later, there's been almost no official communication of this issue like there has been with the Mastery boost buff, so if they don't watch these forums like a hawk they don't even know what they're stepping into.