So, I live in the UK. I still had some gems and took advantage of the 40% template discount. My wife tried to buy gems and she can't. She tried her cards, I tried my cards + Paypal. Nothing worked. A support ticket was sent (#8046242) but by the time they see it, the 24-hour discount is gone. She's not happy and I'm not daring to use my account to buy gems; not that it would matter as I couldn't gift the build templates to her. I also found out that there's no place in the UK to buy gem cards, and the ones that can be found online are at nearly double the price. They don't seem to want our money, so we're moving on.