Loex.5104

a friend of mine is waiting for a response for 7 days now (Lost his Smartphone and now 2Fac is blocking his access -> German Area Ticket ID: 6948741) - sadly this seems to be totally normal @ "Gaile Gray.6029" how can this be? Aren't the tickets prioritized by topic? Regaining access to the account should be priority 1 imho :anguished:Is the CS that much overloaded? there needs to be a way to tewak this - this can't be healthy for the Staff there to be that much behind in the backlog :astonished: i worked in support for a long time an know the feeling not to see a light at the end of the Ticket-queue - this is not good for a long period of time.