Pingping.8521

Hey guys, this just happened to my husband's account today.When he was last logged in today, he was using a VPN to fix really bad latency (I was also using VPN with my own account in a different computer). When he got offline, I sent him 100g, don't know if that's got something to do with it.So now he can't log in to the game, not even to the website. It keeps displaying: "The code you entered in invalid. Please check your information and try again." Error Code: 3023:1012:377He did not change his password at all.We filed an anonymous ticket with all the correct information. They responded just a few hours later but it appears to them that we were using a VPN while filing the ticket, when we were actually not. They advised that we file another ticket using our own ISP, so we did that again while explaining that he wasn't using a VPN with the first ticket.I am looking at all of your replies to this thread and I see some people complaining about WEEKS of no fix so this is giving us a lot of anxiety. With all that's going on in the world, I still appreciate and understand that ANET is are doing their best to fix problems. They have responded quickly to the first ticket, I just hope that my husband's account gets fixed soon. I feel bad for all the people who can't log in for no reason. I feel lonely without having him online when I can when I please.