Sinjian.4765

Im not even getting an immediate response of ticket submission to my email acct email.

yes

Yes, I am using the email that they always send me updates and information to. I have also sent emails from the email account associated with purchases.

I have submitted this ticket thru the game as well as my email four times (ticket numbers: 8853124, 8853138, 8848263, 8845650) and each time I get this canned ham response: Hello, Thank you for contacting us. In order to remove the authentication from this account, we will need for you to contact us directly from the account email. To do this, please send an email from the email address associated with this account to: support@arena.net When sending the email, please enter the following Subject: Authentication Removal Request Also, we understand that you have already provided the requested information. However, we will still need you to provide the information again on the new ticket you will send due to security reasons. We will assist you with this request on the new ticket you submit from your email address. Regards, Eri Guild Wars 2 Support Team http://help.guildwars2.com/ I am getting fed up with the complete lack of support on such a simple request. Either update SMS with my new number or remove authentication all together. I have been effectively locked out of my account for two weeks and every time I travel, which is extensive for work. Pretty ridiculous. Sinjian

I have submitted 3 tickets on this and each time I get the same canned ham response that I need to submit a ticket through my registered email. I did that as well and still get canned ham response with no confirming email that my ticket has been submitted. I have been locked out of my account for 2 weeks and am getting pretty bent out of shape about the lack of support I am getting on this. Just update my number or unlink the phone so I can relink it myself. Why is this something you have to do for us anyway?! If we can login to our account then we should have control over this setting.

We got kik'd over 9 times during a single meta event last night, got so frustrated I quit the game. We have a TB connection and couldn't stay on server. Performed speed test on connection and had roller coaster results all the way down to 220MB speed.. problem is on server.