I have submitted this ticket thru the game as well as my email four times (ticket numbers: 8853124, 8853138, 8848263, 8845650) and each time I get this canned ham response:
Hello, Thank you for contacting us. In order to remove the authentication from this account, we will need for you to contact us directly from the account email. To do this, please send an email from the email address associated with this account to: support@arena.net When sending the email, please enter the following Subject: Authentication Removal Request Also, we understand that you have already provided the requested information. However, we will still need you to provide the information again on the new ticket you will send due to security reasons. We will assist you with this request on the new ticket you submit from your email address.
Regards,
Eri
Guild Wars 2 Support Team http://help.guildwars2.com/
I am getting fed up with the complete lack of support on such a simple request. Either update SMS with my new number or remove authentication all together. I have been effectively locked out of my account for two weeks and every time I travel, which is extensive for work. Pretty ridiculous.
Sinjian