Selene.5318

“If you obtained a rare and valuable item during the affected period […] please contact Customer Support for help.” Group B – These are people that did not intend to play. They indeed lost nothing. But there is another group – group D.People that could not log in lost all daily activities. Some people lost a lot of gold on the trading post and still count as people that “lost nothing”. I’m not claiming that people that played for six hours and lost all that progress are not affected, of course they are the ones that are affected most. But people that logged in for a minute receive the same compensation, while people that lost all their daily rewards or lots of gold get pretty much nothing. I really don’t understand how people don’t mind that group C receives the same compensation as A, but think group D should not get the same.

This is exactly what I don’t understand. Person A logged in, received their login reward, logged out. They lost their progress to the rollback. Person B wanted to log in, like they do every day, to receive their login reward. They were unable to do this and lost their progress because the servers were down. Why is it relevant if the action actually happened, when the outcome is the same? What about people that lost gold during that time that was not restored? Why did they not receive the same compensation?

Can someone help me understand why some people deserve a different, far better compensation than the rest of the affected players? This is my understanding of the situation: Everyone that logged in during the time that was rolled back received the superior compensation, regardless of what was lost. Everyone that received a valuable drop during that time can contact support and the drop will be restored. Things like login rewards, dailies, including festival dailies, levels and achievement points are lost. Everyone that did not log in during that time frame but wanted to log in later that day was unable to receive their login rewards, complete their dailies, gain levels, etc. due to the fact that the servers were down and the progress was lost. People that lost gold on the trading post while the EU servers were down did not receive the superior compensation nor their gold back. Why is losing progress to a roll back worse than losing the same to unavailable servers?Why is losing a valuable drop temporarily worse than losing gold apparently forever?