[Install Launcher Not Working]

On 12/23/2021 at 3:51 PM, TheQuickFox.3826 said:

 

If you want a normal account name like YourName.1234, you can ask support to change your account name. It is best to do this before creating characters and joining a guild, to prevent rare account bugs.

I think I wrote what has been marked with "84D87EFA-3376-4831-B602-47EB3E64FF7F". I don't know why this happened.

[Install Launcher Not Working]

21 hours ago, Ashantara.8731 said:

The interface might not be broken, it's probably just being blocked by your firewall. If nothing works, you should reinstall your antivirus software from scratch.

The user interface for the virus scanner wouldn't open. I logged out and back in which restored it. Thanks for your suggestions. I think I have got the game working again, 2.6GB of downloads pending...

[Install Launcher Not Working]

On 10/24/2021 at 12:48 AM, Ashantara.8731 said:

This forum offers a search feature, you know? 😉

1. Do a clean uninstall of the game as described in this thread to ensure nothing of the previous installation nor any add-on remains are left.
2. Handle certain files and folders as mentioned in this post regarding your antivirus software and firewall.
3. Do not install GW2 in any of the system folders. Instead, create a Games folder on C:\ or on a separate partition if present, then create a subfolder called Guild Wars 2 .
4. Place the GW2 installer in said folder and rename the file to Gw2-64.exe .
5. Execuse the file.

See if this solves your problem(s) permanently.

Thanks for the suggestions, because there's no way I would have known to search for the two threads you suggested.

I did some cleaning up, put the installer into a specific folder and excluded it from the virus scanner. The installer rean, reloaded a couple of times, created the gw2-64.exe file in the location I specified for the game to be installed with a desktop shortcut, then stopped. Double-clicking the desktop icon does nothing, and running the .exe file directly does nothing. I'm going to try excluding the exe file from the virus scanner, but for some reason the virus scanner interface is broken. 😞

[Install Launcher Not Working]

I am having the same problem. I had this issue once previously and could get around it by disabling the antivirus long enough for the installer to update, but now it makes no difference. I tried downloading the installer but it fails as well.

 

Faulting application name: Gw2Setup-64.tmp, version: 1.0.0.1, time stamp: 0x615f3980
Faulting module name: Gw2Setup-64.tmp, version: 1.0.0.1, time stamp: 0x615f3980
Exception code: 0xc0000409
Fault offset: 0x00000000002d829d
Faulting process id: 0x45ec
Faulting application start time: 0x01d7c1af998a04de

 

Followed by an informational event:

Fault bucket 1600286017980935066, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: Gw2Setup-64.tmp
P2: 1.0.0.1
P3: 615f3980
P4: Gw2Setup-64.tmp
P5: 1.0.0.1
P6: 615f3980
P7: 00000000002d829d
P8: c0000409
P9: 0000000000000007
P10:

 

[Launcher doesn't Launch]

6 hours ago, xezz.5680 said:

Solution that worked for me was just turning off the antivirus (till the login screen apppeared) and launching the installer in admin mode (not sure which one helped).

Thanks, this worked for me too - I just needed it off long enough for the launcher to start downloading files.