Aaron, TIME did no dismiss my ticket. In fact, they escalated the case to their tech support at a higher level. They called me this morning and asked me to monitor if the situation is resolved cause they have been communicating and working with AWS to resolve the issue. Judging by what they told me, most of the issues need to be solved by AWS. And it seems AWS had done something because for the last three days, my ping was back to normal. Anyway, TIME's tech support told me he would call back at the end of the week to check if the issue persists.