update: I logged a support request and got the following response.
Hello,
Thank you for contacting our team about a game issue that you experienced. The Guild Wars 2 Development Team is aware of this issue and team members currently are working on addressing it. Please keep an eye on the official forums for any future updates and announcements regarding Guild Wars 2. You can reach the forums via this link: https://en-forum.guildwars2.com/
Please let us know if you have any other questions or concerns.
Regards,
GM Pyriel
Guild Wars 2 Support Team
http://help.guildwars2.com/