Since summer 2018 my ISP is German Telekom (had no issues with my previous ISP). Since I'm with them, I have frequent and totally random disconnects. I gave up competitive play and raiding because of this. And it feels that it's getting worse. I was in contact with Anet support already (did all their connectivity tests they suggested from the help page), I was in contact with Telekom support...but they couldn't track down the error and everyone is blaming the other. I've given them notice already that I will change ISP as soon as possible (which is only possible in August...). I just tried another tracert/tracerout to track a packet on an IP network from source (my PC) to destination (IP from map that I got by typing /ip in game). How does this log look to you? To me it looks as if the packet reaches Anet servers quite fast, but there's an issue withing Anet's own network, where my packet won't get through (timed out). It also won't reach its final destination. I always get the message in-game that "The game client is currently unable to gain access to the log-in server at this time". Anyone familiar with this and can help me interpret what's going on here? Has this anything to do with my router, my ISP or is this on Anet's side? I've tried Wi-Fi & LAN, router and PC firmware is all up-to-date, I tried opening ports on my router, there's no antivirus nor a firewall anymore on my PC. It's always the same - disconnects, disconnects, disconnects. 50 gold for the one who helps me solving my almost two year old problem. Thanks!
Since summer 2018 my ISP is German Telekom (had no issues with my previous ISP). Since I'm with them, I have frequent and totally random disconnects. I gave up competitive play and raiding because of this. And it feels that it's getting worse. I was in contact with Anet support already (did all their connectivity tests they suggested from the help page), I was in contact with Telekom support...but they couldn't track down the error and everyone is blaming the other. I've given them notice already that I will change ISP as soon as possible (which is only possible in August...). I just tried another tracert/tracerout to track a packet on an IP network from source (my PC) to destination (IP from map that I got by typing /ip in game). How does this log look to you? To me it looks as if the packet reaches Anet servers quite fast, but there's an issue withing Anet's own network, where my packet won't get through (timed out). It also won't reach its final destination. I always get the message in-game that "The game client is currently unable to gain access to the log-in server at this time". Anyone familiar with this and can help me interpret what's going on here? Has this anything to do with my router, my ISP or is this on Anet's side? I've tried Wi-Fi & LAN, router and PC firmware is all up-to-date, I tried opening ports on my router, there's no antivirus nor a firewall anymore on my PC. It's always the same - disconnects, disconnects, disconnects. 50 gold for the one who helps me solving my almost two year old problem. Thanks!
