ANet, since I'm inept at writing in general, please consider the following from an outside perspective: Jim [redacted] Sterling, Son: "This game was selling expansions at a premium. This game was already making money from micro-transactions. But, because this is the year of the [redacted] lootbox, it seems no company, no matter how customer-friendly they may outwardly appear, is safe from succumbing to their seduction." "Once you start emulating casinos, once you start emulating gambling and using your little [redacted] virtual currencies to duck around the regulations, once you use entirely predatory game mechanics, you lose even the flimsy excuse you had that games are so expensive to make and maintain. You're greedy. You're chasing a trend that's making a lot of money now simply because it's making a lot of money now." We're not just angry in this case. We're let down. You, ANet, stepped away from your consumer-friendly reputation and expanded on a sales technique that preys on those with gambling addictions, OCD, or a lack of financial literacy. Shame on you.