Hello ArenaNet, This update has left me outraged. I am not going to accept gambling for mount skins with real money and I refuse to play the game until the gambling element is removed. I bought the full version of this game for a reason, because it seemed like one of the few customer friendly games out there. With a fair purchasing and trading system and no subscriptions required. But adding loot-box style gambling to your game is a business practice that is frowned upon in the community and it feels like an insult to me and the rest of your customers after I trusted you to be better than the other businesses in the video game industry. The BL chests were acceptable as it is possible to get keys without paying and getting its items for gold but under no circumstances am I going to accept this. Gambling real money in a video game is wrong and should be restricted to things like casinos only. Please change this system so that it doesn't require you to fork out money to get what you want as it is predatory and manipulative on the minds of your customers, it also doesn't make any sense in terms of gameplay immersion. If this is changed, I will happily play again, albeit with a slightly damaged reputation of you but making better business decisions in the future should heal that. For example, I would happily pay more than 400 gems for a non-randomised purchase rather than an RNG purchase with little chance of getting what I actually want. Thank you.
Hello ArenaNet, This update has left me outraged. I am not going to accept gambling for mount skins with real money and I refuse to play the game until the gambling element is removed. I bought the full version of this game for a reason, because it seemed like one of the few customer friendly games out there. With a fair purchasing and trading system and no subscriptions required. But adding loot-box style gambling to your game is a business practice that is frowned upon in the community and it feels like an insult to me and the rest of your customers after I trusted you to be better than the other businesses in the video game industry. The BL chests were acceptable as it is possible to get keys without paying and getting its items for gold but under no circumstances am I going to accept this. Gambling real money in a video game is wrong and should be restricted to things like casinos only. Please change this system so that it doesn't require you to fork out money to get what you want as it is predatory and manipulative on the minds of your customers, it also doesn't make any sense in terms of gameplay immersion. If this is changed, I will happily play again, albeit with a slightly damaged reputation of you but making better business decisions in the future should heal that. For example, I would happily pay more than 400 gems for a non-randomised purchase rather than an RNG purchase with little chance of getting what I actually want. Thank you.