if you are trying to recover an accound and you do not have either the email or serial code to the game (help your soul if you bought the game with the email you do not remember) consider your account loss. it doesn't matter if you have the physical address, birthday, name, phone number, and exact spelling to all of your characters (yes EXACT spelling, this means caps and all). so if you don't have that kind of information, consider your account lost for good. waited 11 days just to be told "sorry, cant help you recover your account" even though I provided so much information that is on the account but they are hell bent on email or serial code. I provided them information that no one can simply just guess but in their eyes, physical address, birthday, name, phone number, etc doesn't count as proof of ownership...