Nero.7602

i just want to know like yah the ticket is fine we have taken long b/c insert reason or no the ticket is not going to be responded b/c "x reason"

i know it makes me sad they are soo stuborn about this, i really tried stopping them, its an awfull thing to do to the rest of the waiting ppl, since they are planning to use diferent accounts nothing bad will happen to the original ticket but i dont like the idea of other ppl getting delayed for that :C if i could just get a update or smthing to show them and make them delete the tickets i think that would be nuf, they are good ppl and they care a lot about their friends, but i dont think they care that much about ppl they dont know sadly, and they justify it saying its not their fault that anet is taking soo long to respond to tickets... i disagree with them but w/e.

Hi there a friend of mine is trying to get her account back and it has been more than 3 weeks since she told me she created the ticket, i am not trying to skip in the line but a couple of my common friends think its a good idea to make 4 identical tickets in order to get one responded, tried to convince them not to do it, but without any update i dont think i will be able to convince them, but if i can get a ETA or a status update on the ticket with id: 6961630 i will keep doing my best to avoid ppl posting identical tickets but in this case i was not able to convince them since every1 agreed that 3 weeks was waay too long of a wait.

14 days waiting for a response, i know my problem is not an autenthification problem, but i got a duplicated gift that is using 5 spaces in my inventory, i mean its really annoying, its either a refund or a delete those items b/c we wont refund them, i think taking 14 days to answer that is far too much... at least they could reply with a "we will come back to your ticket in X days" instead of making me hope everyday, just to be disapointed on gw2 support that used to be pretty good... i was going to buy a package with perma tools and stuff, after waiting 14 days for support i dont feel like putting more money into gw2, i do believe the game deserves the money its getting but support is in a really bad shape right now and they need to do something about it...

pfff 5 days, come back in 10 more days, they are taking really long to respond to tickets, mine is already 10 days old and not a single responce from support, some ppl have been waiting for 15 days already, its sad to see CS taking so long to respond to tickets, they need to do something about this. If you'd read the post made by Gaile you'd know they are doing all that they can- but you can't just add 100's more CS staff and expect all the tickets to go away within a day or so. You just need to wait it out until they get to your ticket. That's exactly what I'm doing.thats not entirely true, i have work with CS, and there are a lot of ways to shorten responces times, the "i cant do anything" aproach is not real, there are things support can do, and not asking them to do it is part of the problem, waiting times for tickets are not within aceptable responce times imo.i had a similar problem once, we hired more ppl with a script, so they filtered the tickets for support, worked like a charm, they solved the really easy ones, while trained staff could focus on harder, less obvious cases.

there is a big official topic like 6 post below this one about this exact same thing, i dont think a new one was needed, its probably going to get merged to that one.that being said 11 days waiting here so good luck getting support soon xD

pfff 5 days, come back in 10 more days, they are taking really long to respond to tickets, mine is already 10 days old and not a single responce from support, some ppl have been waiting for 15 days already, its sad to see CS taking so long to respond to tickets, they need to do something about this.

Making 2 tickets is the worse thing you could do, unless they are not related, 2 tickets actually slows them. their lack of response is annoying tho mi ticket have been seen twice now, and i feel like they dont think its important nuf, wich is making me a bit angry, some forum poster had a support ticket submited way later than mine and his problem is already solved, mine is still sitting there...

5 days waiting for support, is this normal? should i do anything more or just wait until they contact me?