DENNBGZ.1780

My friend account got suspended, they said that it was because his account was accessed by an unauthorized individual.i don't know if this is true or not, since he use 2-step verification (sms validation) but didn't even received any sms from ANet recently and already checked his current log-ins and authorized networks list on security tab, i think there is no suspicious user location on the list. judging from this i think his account is fine, just restore it and they can do any validation if they want to prove he is the real owner.ticket id (#6939368) 3 days ticket, i know that i sound so impatient but i think the problem shouldn't be there in the first place.