Rain.9167

I realize that posting here may not help, yet I do see mods posting here asking for ticket #'s, so /something/ IS being done. And you mention the queue, yet like I said... A friend posts days after I do, for the same problem, yet hers is replied to first. That doesn't sound like a proper queue, does it? I'm not making this up, she gets multiple tickets answered before mine is even looked at, yet posts WELL after me. Also, all my tickets were similar, and very respectful. There is no ranting involved. So, even if posting multiple tickets did in fact put me in the back in the queue, my last ticket was still well over a week ago, so... if anything, by logic of what I'm experiencing and what others are experiencing.. being "in the back of the line" should actually have my tickets answered first, seeing as new tickets are answered before mine, yet just as "Not critical" of an issue. This is of course not the case. While I understand you're trying to have me look at all angles, and you're trying to think of all reasons they may not have replied... I'm seeing other reasons why they should have by now, given the common logic of how this is SUPPOSED to work. There's no excuse as to why someone can make a ticket a week after me, with the exact same issue, and even similar wording, and have it replied to before me if this queue is actually working as intended.(Besides the whole trainee business).Note this was before I made a second ticket, I didn't make a second ticket until two weeks after. I'm not so much asking for things to be sped up as I'm trying to reach out and see if this is a common issue. If you read my first post, I'm frantic to the point of wondering if they're not responding on purpose. While that's illogical to believe, you can't blame me for wondering if something is going on after this length of time. Edit: Regardless, I'm not expecting much. I just came on here to figure things out rather than wake up, check my inbox, and still not see a reply from them for over a month now. Going down the list, and the comment from someone above me. It's obvious I'm not alone when it comes to waiting weeks (and hopefully not months) for a ticket response. So, in a way I guess I found what I was looking for, and I'll continue to wait patiently. I also just now caught the post of their delayed responses, so.. I guess all is working as intended! Thanks everyone for your responses. I do appreciate it! <3

Same, I've had my tickets answered pretty much the next day, or next business day. And this is STILL happening to others I know putting tickets in. They are responded to in a few days max. So there's clearly not a queue, or if there is, something is going on where they're skipping around people. It's like "Hey, this person got help with a totally different problem a few days ago, that's their limit for the month". But even THAT false logic isn't true because others I know are like a Spitfire with their requests and getting them all answered.Edit: I'm not proud, but I became desperate enough to change my subject from in game issue to an account purchase issue just to see if it would be responded to quicker. (Frankly, it technically is a purchase issue since it's tied to the Deluxe Edition.. but it's still an in game item.) Yet that did nothing.

I did receive an automated message that they got my ticket. And I have been replying to my main ticket, yet they haven't even looked at it (no updated activity at all).Here is my Ticket # just in case a miracle happens. Ticket #6979072

I emailed stating I wanted the last 2 closed, but they haven't even replied to close them. And even so, I waited nearly a month for the first ticket before writing the others. A friend writes a ticket yesterday in the same category as mine yet gets a reply the next day, meanwhile mine is working on months old. Duplicate tickets are clearly not the issue..

I wrote up a ticket working on two months old about how I'm missing an item I apparently was supposed to get retroactively. I was polite, my ticket is simply asking if it's possible to get this item. They have not replied. I waited two weeks, wrote a second ticket just in case I slipped through the cracks. Another few weeks go by and I write a third, near pleading just to hear back from them.. Nothing, not even checked. Meanwhile someone was missing the same item, they replied to her the next day, and gave it to her. Then she writes a ticket about something else, and again, they reply the next day. What gives? Am I on some sort of imaginary black-list? I'm not asking for real money, or refunds or anything.. At this point I'm not even sure I care more about the item in question or just the reply to me in general. I'm losing faith in this game because of this, even if I adore so much about it.. But I just feel ignored. :[ Please Anet, please.