Chewbacco.5618

I submitted a ticket to get my Guildwars 1 account back and after 21 days a GM replied to it. I gave them all the information they needed for my account and the GM said "I will get back to you as quickly as possible once we receive your response"..... Now a 1 week has passed and still no response...I can put my money into their games(GW2) but can't receive proper customer support this is really unacceptable... They can take your money and if all goes well with your account nobody notices, but as soon as you need them you are lost... Why would you give them more money if you know that you will get bad support if you need them?... Look Shiny i'm buying it!