I want to contribute to the QOL thread. My ideal would be very simple, yet reduce work for your support staff. It is about the tf authentication. When someone somehow loses access to the app, you have to wait until someone from support takes care about it. It would be a convenient method to include a recovery code via SMS, so that te person can recover his/her account without the support.There is already such a system which works very well, when you look at the steam tf authentification. There you only need support when you do nt have any access to the phone number anymore.